Customer Service Team Manager

4 weeks ago


Hyderabad, Telangana, India NKlusive Full time

Job Title: Customer Service Team Manager

Job Summary:

We are seeking a highly skilled Customer Service Team Manager to join our team at NKlusive. The successful candidate will be responsible for managing a team of Customer Advisors who will be engaged in responding to enquiries of prospective and existing customers.

Key Responsibilities:

  • Ensure the acceptance of all incoming calls to the customer care numbers within the given time frame.
  • Ensure follow up of the missed calls irrespective of working and non-working hours.
  • Action all digital enquiries coming to them through various sources within the given time frame and update the remarks in the CRM.
  • Attend all Web chat/E-mail enquiries that comes through the website, portals and other online sources and ensure that all queries are adequately responded to within the given time frame.
  • Follow up of incoming calls/digital enquiries/web chat and e-mail enquiries according on given scenario.
  • Acquire Face to Face appointments from all prospects.
  • Follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

Additional Responsibilities:

  • Attend walk in customers at office premises.
  • Maintain the Project Brochures as physical copies at the Office Premises.

SKILLS & QUALIFICATION:

  • Qualification - Graduation in any stream.
  • Experience – 2 - 3 years' experience in Customer Service function as a Quality Analyst/Process Trainer/Team Leader.
  • Competencies – Excellent verbal skills - English, Hindi and Telegu. Relevant digital exposure, hands on with MS office Customer Focus, Customer Service, Data Entry Skills, Phone Etiquettes, Building Relationships, People Skills, Interpersonal skills, Objection Handling, Multi-tasking. Honesty and integrity. Smart & Presentable. Good Team Player, Team Management.

Company Description:

NKlusive, an initiative of NK Realtors, the Kolkata based Real Estate Company, saw its genesis in 1987. Progressive and dynamic, it is one of the largest vertically integrated real estate services in India. NK Realtors firmly believes that this success story owes a lot to one simple consumer insight-the customer seeks a one-stop shop that provides complete property solutions. And that is exactly what NK Realtors offers.



  • Hyderabad, Telangana, India Firstsource Full time

    OverviewFirstsource, a leading provider of Business Process Management (BPM) services, is seeking an experienced Customer Service Team Manager to join their team in Hyderabad. This role is ideal for individuals who possess strong leadership skills and a passion for delivering exceptional customer experiences.


  • Hyderabad, Telangana, India CareSource Full time

    Job Summary:The Customer Service Team Manager at CareSource is responsible for leading and directing their team to ensure compliance with regulatory and department standards. The ideal candidate will have a passion for customer service and a proven track record in a call center environment.Key Responsibilities:Conduct regular coaching conversations to...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

    Job Title: Team ManagerAt Amazon Dev Center India - Hyderabad - A85, we are seeking a highly motivated and experienced Team Manager to join our team. As a Team Manager, you will be responsible for setting the vision and culture of your teams, handling individual and team performance expectations and goals, and maintaining a singular focus on ensuring and...


  • Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

     Job OverviewThe Customer Service Team Lead is responsible for overseeing the day-to-day operations of the customer service team, ensuring that all aspects of customer service are running smoothly and efficiently. This includes managing inventory, developing and implementing strategies to maximize sales, and monitoring and analyzing sales performance to...


  • Hyderabad, Telangana, India Volksskatt (OPC) Private Limited Full time

    At Volksskatt (OPC) Private Limited, we are seeking a skilled Customer Service Team Leader to manage a team of customer support representatives and maintain exceptional customer satisfaction.Key Responsibilities:Lead a team of customer support representatives to ensure excellent customer service.Train and develop team members to improve their skills and...


  • Hyderabad, Telangana, India NKlusive Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at NKlusive. As a Customer Service Team Lead, you will be responsible for managing a team of Customer Advisors who will be engaged in responding to enquiries of prospective and existing customers, understanding and validating...


  • Hyderabad, Telangana, India Ivy comptech Full time

    Job SummaryWe are seeking an exceptional Customer Service Team Leader to lead our customer support team at Ivy Comptech. As a key member of our team, you will be responsible for delivering excellent customer service, ensuring high-quality performance, and driving continuous improvement in our customer support operation.Key Responsibilities:Oversee the...


  • Hyderabad, Telangana, India NKlusive Full time

    The Customer Service Team Lead role at NKlusive offers an exciting opportunity to lead a team of customer advisors and drive exceptional customer experiences. As a key member of our team, you will be responsible for managing customer interactions, ensuring timely responses to inquiries, and providing solutions that meet customer needs.With 2-3 years of...


  • Hyderabad, Telangana, India NKlusive Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at NKlusive. As a Customer Service Team Lead, you will be responsible for managing a team of Customer Advisors who will be engaged in responding to enquiries of prospective and existing customers, understanding and validating...


  • Hyderabad, Telangana, India CareSource Full time

    Job Summary:The Customer Service Team Lead is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met. This role requires strong leadership and coaching skills to drive team performance and customer satisfaction.Key Responsibilities:Conduct regular coaching conversations to improve team...


  • Hyderabad, Telangana, India Snaphunt Full time

    Role OverviewWe are seeking a Support Representative to handle customer inquiries, resolve issues, and provide exceptional service through various communication channels, including phone, email, and chat.Key ResponsibilitiesCustomer Interaction: Respond to customer queries, address concerns, and provide solutions in a timely and professional manner.Issue...


  • Hyderabad, Telangana, India Firstsource Full time

    About UsFirstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines.Job DescriptionWe are seeking an experienced Customer Service Team Lead to join our team in Hyderabad. The successful candidate will...


  • Hyderabad, Telangana, India DBS Bank Full time

    Job Title: Customer Service ManagerWe are looking for an experienced Customer Service Manager to join our team at DBS Bank. The successful candidate will be responsible for managing customer service for MSME clients, ensuring best-in-class customer experience, and working closely with operations to ensure timely processing of transactions.Key...


  • Hyderabad, Telangana, India DAZN Full time

    Job DescriptionAs a key member of our team at DAZN, the world's leading live OTT sports service, we're seeking a highly skilled Customer Services Manager to join our ranks. This exciting opportunity allows you to make a significant impact on the customer experience, driving growth and success through exceptional service delivery.Key Responsibilities:Lead the...


  • Hyderabad, Telangana, India Rentokil Initial Full time

    About the RoleThe Customer Service Manager will be responsible for managing existing customers in the region/geography assigned. This is primarily an office-based job, and the responsibilities will involve customer contact over the telephone or email. In exceptional cases, it may be required to visit the customer.The person will report to the National Key...


  • Hyderabad, Telangana, India DAZN Full time

    Job Title: Customer Service Operations ManagerAbout the Role:We are seeking a highly skilled Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional service and...

  • Tellecaller Team Lead

    4 weeks ago


    Hyderabad, Telangana, India LMV Financial Services Pvt Ltd Full time

    Company OverviewLMV Financial Services Pvt Ltd is a leading financial services company that aims to provide affordable loans with competitive interest rates to those in need. With a strong customer base, we are expanding our vision further. Our main goal is to make our customers happy, and we achieve this through continuous hard work and dedication.Job...


  • Hyderabad, Telangana, India DAZN Full time

    Job Title: Customer Service Operations ManagerAbout the Role:We are seeking a highly skilled Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for managing and leading a team of customer service representatives, ensuring that our customers receive exceptional service and...


  • Hyderabad, Telangana, India LMV Financial Services Pvt Ltd Full time

    Job OverviewWe are seeking a Senior Customer Service Manager to join our team at LMV Financial Services Pvt Ltd. As a Customer Service Team Lead, you will be responsible for leading and supervising a team of customer service representatives, ensuring the team meets their targets and providing exceptional customer service. This is a full-time position based...


  • Hyderabad, Telangana, India HCLTech Full time

    Job Description:Key Responsibilities:As a Customer Service Operations Manager at HCLTech, you will be responsible for leading a team of customer service professionals in a contact center environment. Your primary focus will be on optimizing the customer experience through efficient process management, ensuring high-quality service delivery, and driving...