Customer Service Operations Manager

3 weeks ago

Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

Job Summary

The Customer Service Operations Manager will be responsible for managing the day-to-day operations of the outlet, ensuring customer satisfaction, and maintaining operational efficiency. This role requires a strong leader who can inspire a team, develop strategies to maximize sales, and analyze sales performance to identify areas for improvement.

Key Responsibilities

  1. Oversee the opening and closing procedures, inventory management, and ensure cleanliness and maintenance of the outlet.
  2. Develop and implement strategies to drive sales and achieve revenue targets.
  3. Monitor and analyze sales performance, identifying areas for improvement and implementing corrective measures.
  4. Train, supervise, and motivate staff to deliver exceptional customer service and meet performance goals.
  5. Ensure compliance with company policies, procedures, and quality standards.
  6. Handle customer inquiries, complaints, and resolve issues in a timely and satisfactory manner.
  7. Maintain effective communication and coordination with other departments, such as marketing, finance, and procurement.
  8. Conduct regular stock checks, manage inventory levels, and minimize wastage.
  9. Implement marketing initiatives and promotions to drive foot traffic and increase sales.
  10. Monitor and control operating costs, including labor, supplies, and overhead expenses.

Requirements

Skills

  • Leadership: Ability to lead and inspire a team.
  • Communication: Verbal and written communication skills.
  • Sales and Marketing: Strong knowledge of sales techniques and marketing strategies.
  • Customer Service: Dedication to delivering exceptional customer experiences.
  • Problem Solving: Analytical thinking and problem-solving skills to address challenges.
  • Financial Acumen: Understanding of financial reports, budgets, and cost control.
  • Interpersonal Skills: Ability to build and maintain positive relationships with customers and staff.
  • Adaptability: Flexibility to adapt to changing situations and demands.
  • Technology Proficiency: Familiarity with point-of-sale systems and other relevant software.
  • Education: Bachelor's degree in business administration, hospitality management, or retail management.
  • Experience: 3 years of previous experience in a supervisory or management role within the retail, hospitality, or food and beverage industry is highly desirable.

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