Service Operations Manager

2 weeks ago


Hyderabad, Telangana, India Thermo Fisher Scientific Full time

Job Title: Service Operations Manager

About the Role:

The Regional Service Manager will lead a team responsible for delivering operational excellence and organic revenue growth across the Life Science Mass Spectrometry portfolio for Thermo Fisher Scientific in the Hyderabad region India.

Key Responsibilities:

  1. Lead service team to achieve customer and operational excellence by delivering world-class service, leading key operational service metrics, and driving continuous improvement.
  2. Drive achievement of service revenue growth and profitability goals by focusing on market opportunities, key accounts, efficiency, and pricing; ensure forecast accuracy.
  3. Drive continuous organizational improvement to achieve better customer experience as well as a higher efficiency and effectiveness of the field service team.
  4. Partner with the Technical support group to increase level of competence in the team and minimize number and duration of escalations
  5. Conduct on-site installation/repairs/planned maintenance of LCMS equipment and follow testing procedures to ensure accurate working order
  6. Must have strong interpersonal and effective communication skills.

What We Offer:

Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.



  • Hyderabad, Telangana, India Vodafone Idea Limited Full time

    Job Title: Service Operations ManagerJob Summary: We are seeking a highly skilled Service Operations Manager to join our team at Vodafone Idea Limited. The successful candidate will be responsible for managing the end-to-end customer experience for enterprise customers, ensuring timely delivery of services and maintaining high levels of customer...


  • Hyderabad, Telangana, India ResoPro Training Services Full time

    Job Title: Service ManagerJob Description:We are seeking a seasoned Service Manager to oversee the repair and maintenance services for LED TVs, Air Conditioners, and Washing Machines. The ideal candidate will have a strong technical background and excellent leadership skills to manage a team of service technicians.Key Responsibilities:Team Leadership: Lead...


  • Hyderabad, Telangana, India DAZN Full time

    Service Desk Operations Manager Job Summary:The Service Desk Operations Manager is a critical role responsible for managing the operation of the Service Desk. This position is crucial in ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. The successful candidate will be responsible...


  • Hyderabad, Telangana, India DAZN Full time

    Service Desk Operations ManagerThe Service Desk Team Leader role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. As a Service Desk Operations Manager, you will be responsible for managing the operation of the Service Desk, mentoring the Service Desk team and...


  • Hyderabad, Telangana, India DAZN Full time

    Job Title: Customer Service Operations Manager Job Summary: We are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional...


  • Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

    Job Title: Customer Service Operations ManagerJob Summary:The Customer Service Operations Manager is responsible for overseeing the day-to-day operations of the outlet, ensuring customer satisfaction, and maintaining operational efficiency. This role involves managing inventory, developing sales strategies, and training staff to deliver exceptional customer...


  • Hyderabad, Telangana, India HCLTech Full time

    Job Description:Key Responsibilities:As a Customer Service Operations Manager at HCLTech, you will be responsible for leading a team of customer service professionals in a contact center environment. Your primary focus will be on optimizing the customer experience through efficient process management, ensuring high-quality service delivery, and driving...


  • Hyderabad, Telangana, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Service Operations Manager - TM, you will be responsible for managing the end-to-end enterprise customer experience, ensuring high uptime and meeting committed SLAs. This role involves leading a team that...


  • Hyderabad, Telangana, India DAZN Full time

    Job Title: Customer Service Operations ManagerAbout the Role:We are seeking a highly skilled Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional service and...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleWe are seeking a highly skilled Process Improvement Specialist to join our team at ADCI HYD 13 SEZ. As a key member of our Consumer division, you will play a critical role in scaling Recovery Services, Sustainability, and Operations programs.Key ResponsibilitiesScale critical operations and recovery services for sellersDeliver projects,...


  • Hyderabad, Telangana, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.We're proud...


  • Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

    Job SummaryThe Customer Service Operations Manager is responsible for managing the day-to-day operations of the outlet, ensuring customer satisfaction, and maintaining operational efficiency. This role requires a strong leader who can inspire a team and drive sales growth.Key ResponsibilitiesOversee the opening and closing procedures, inventory management,...


  • Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

    Job SummaryThe Customer Service Operations Manager will be responsible for managing the day-to-day operations of the outlet, ensuring customer satisfaction, and maintaining operational efficiency. This role requires a strong leader who can inspire a team, develop strategies to maximize sales, and analyze sales performance to identify areas for...


  • Hyderabad, Telangana, India Lifelancer Full time

    Competitive Remuneration PackageWe are offering a competitive remuneration package, including an estimated salary of $120,000 - $180,000 per annum, dependent on experience.About UsLifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. We connect talented individuals with exciting opportunities in pharma, biotech, health sciences, healthtech,...


  • Hyderabad, Telangana, India Vodafone Idea Limited Full time

    Job Title : Network Operations Manager - Service DeliveryDescription: We are seeking an experienced Network Operations Manager - Service Delivery to join our team at Vodafone Idea Limited. As a key member of our Service Operations team, you will be responsible for delivering high-quality customer service and ensuring the efficient operation of our network...


  • Hyderabad, Telangana, India Ontrack HR Services Pvt LTD Full time

    Job Title: LCS Site EngineerJob Summary:Seeking a seasoned Site Engineer to oversee and coordinate field service operations related to crusher equipment. The ideal candidate will lead a team, manage customer relationships, and ensure compliance with safety and industry standards.Key Responsibilities:Coordinate field service activities to ensure timely and...


  • Hyderabad, Telangana, India DAZN Full time

    Job Title: Customer Service Operations ManagerAbout the Role:We are seeking a highly skilled Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for managing and leading a team of customer service representatives, ensuring that our customers receive exceptional service and...


  • Hyderabad, Telangana, India Rentokil Initial Full time

    Service Operations CoordinatorRentokil Initial is a leading provider of pest control services in India. Our company was formed in 2017 through a joint venture between Pest Control India and Rentokil, the world's leading pest control brand. Our goal is to set new standards for customer service with operations across 250 locations in India.Key...


  • Hyderabad, Telangana, India Rentokil Initial Full time

    Service Operations Coordinator Job DescriptionRentokil Initial is a global business services company with a strong presence in 70 countries, employing over 35,000 colleagues. Our mission is to protect people and enhance lives by providing expert services in pest control, hygiene, and other related fields. We are committed to delivering exceptional customer...


  • Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

    Job Description:The role of a Service Operations Manager at KS BAKERS PRIVATE LIMITED involves overseeing the day-to-day operations of the customer service team, ensuring seamless interactions with customers, and driving sales growth. The ideal candidate will have prior experience in supervisory or management roles within the retail, hospitality, or food and...