Service Operations Coordinator

2 weeks ago


Hyderabad, Telangana, India Rentokil Initial Full time
Service Operations Coordinator Job Description

Rentokil Initial is a global business services company with a strong presence in 70 countries, employing over 35,000 colleagues. Our mission is to protect people and enhance lives by providing expert services in pest control, hygiene, and other related fields. We are committed to delivering exceptional customer service and strive to be the market leader in our areas of expertise.

Our family of businesses includes Rentokil Pest Control, Initial Hygiene, and Ambius, among others. These businesses operate in various countries and regions, providing a wide range of services to customers. As a Service Operations Coordinator, you will play a critical role in supporting our businesses in India.

Key Responsibilities
  1. To plan and coordinate service operations, including scheduling and dispatching of technicians;
  2. To manage service documentation and ensure accurate recording of customer and technician feedback;
  3. To review service reports and provide updates on compliance and productivity;
  4. To collaborate with sales and service teams to ensure seamless service delivery;
  5. To maintain positive working relationships with colleagues, supervisors, and customers.
Requirements
  • Minimum graduation with 1-3 years of relevant experience in managing teams;
  • Basic computer skills for reporting and work management;
  • Strong communication skills for interacting with customers and colleagues;
  • Knowledge of the territory and ability to work in a dynamic service environment.
What We Offer
  • Group Mediclaim Insurance Policy;
  • Travel Reimbursement;
  • Equal Opportunities for career growth and development.


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