Operations Coordinator

4 weeks ago

Hyderabad, Telangana, India Marken Full time

Job Title: Operations Coordinator

Job Summary:

We are seeking a highly skilled Operations Coordinator to join our team at Marken, a leading provider of clinical supply chain solutions. As an Operations Coordinator, you will play a critical role in ensuring the smooth operation of our logistics network, coordinating shipments, and providing exceptional customer service.

Key Responsibilities:

  • Monitor and coordinate all inbound and outbound shipments to ensure timely delivery and compliance with regulatory requirements.
  • Work closely with our operating system, Maestro, to plan, execute, and monitor import and export shipments.
  • Coordinate collections, deliveries, drop-offs, and recoveries with other departments, Marken offices, agents, and drivers.
  • Maintain effective communication with the Packaging Team to ensure availability of required supplies.
  • Process temperature-sensitive shipments and prepare and maintain temperature-controlled shipments as required.
  • Provide accurate documentation to agents and drivers for collections, deliveries, drop-offs, and recoveries.
  • Confirm the completeness of recoveries by matching information against manifests during the reception process.
  • Provide expedited dispatch and alert receiving agents and offices to ensure timely shipment.
  • Notify discrepancies to respective departments, agents, or Marken offices and update Maestro accordingly.
  • Confirm shipments are ready for dispatch and obtain Master Airway Bill (MAWB) consignment instructions.
  • Define the best possible route for dispatching shipments to their final destinations.
  • Condition shipments as required and update milestones in Maestro.
  • Obtain bookings with airlines and consign MAWB as instructed.
  • Enter route legs for international flights and send alerts through Maestro.
  • Coordinate drop-offs to airlines according to SOPs.
  • Use Daily Schedule Reports to update Maestro with all departures from airports.
  • Handle irregularities and perform additional administrative tasks as needed.

Requirements:

  • Professional experience in customer service operations, preferably in international air freight, logistics, or distribution.
  • Existing knowledge and experience in the pharmaceutical and clinical trial industry are preferred.
  • Commitment to quality and attention to detail.
  • Strong customer focus and team player/self-dependent/motivated to succeed.
  • Proficient in MS Office/Excel/Word.

About Marken:

Marken is a wholly owned subsidiary of UPS and a critical part of UPS Healthcare. We offer a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide. We support cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments, and biological kit production.

Mission Statement:

Moving Our World Forward by Delivering What Matters.

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