Customer Service Operations Manager

4 weeks ago


Hyderabad, Telangana, India DAZN Full time
Job Title: Customer Service Operations Manager

About the Role:

We are seeking a highly skilled Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

* Lead and manage a team of customer service representatives, providing guidance and support to ensure excellent customer service
* Develop and implement customer service strategies to improve customer satisfaction and loyalty
* Collaborate with cross-functional teams to identify and resolve customer issues
* Analyze customer feedback and data to inform customer service improvements
* Stay up-to-date with industry trends and best practices in customer service

Requirements:

* 3+ years of experience in customer service management
* Proven track record of improving customer satisfaction and loyalty
* Excellent leadership and communication skills
* Ability to analyze data and make informed decisions
* Strong problem-solving skills

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a leading sports media company
* Collaborative and dynamic work environment
* Professional development opportunities

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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