Customer Service Operations Manager
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional service and support.
Key Responsibilities:
* Lead and manage a team of customer service representatives, providing guidance and support to ensure excellent customer service
* Develop and implement customer service strategies to improve customer satisfaction and loyalty
* Collaborate with cross-functional teams to identify and resolve customer issues
* Analyze customer feedback and data to inform customer service improvements
* Stay up-to-date with industry trends and best practices in customer service
Requirements:
* 3+ years of experience in customer service management
* Proven track record of improving customer satisfaction and loyalty
* Excellent leadership and communication skills
* Ability to analyze data and make informed decisions
* Strong problem-solving skills
What We Offer:
* Competitive salary and benefits package
* Opportunity to work with a leading sports media company
* Collaborative and dynamic work environment
* Professional development opportunities
How to Apply:
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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