Customer Service Manager
3 weeks ago
The Assistant Manager plays a crucial role in ensuring the smooth operation of our outlet. As a key member of the management team, you will be responsible for driving sales, ensuring customer satisfaction, and maintaining operational efficiency.
Key Responsibilities:
- Oversee day-to-day operations, including opening and closing procedures, inventory management, and ensuring cleanliness and maintenance.
- Develop and implement strategies to maximize sales and achieve revenue targets.
- Monitor and analyze sales performance, identifying areas for improvement and implementing corrective measures.
- Train, supervise, and motivate staff to deliver exceptional customer service and meet performance goals.
- Ensure compliance with company policies, procedures, and quality standards.
- Handle customer inquiries, complaints, and resolve issues in a timely and satisfactory manner.
- Maintain effective communication and coordination with other departments, such as marketing, finance, and procurement.
- Conduct regular stock checks, manage inventory levels, and minimize wastage.
- Implement marketing initiatives and promotions to drive foot traffic and increase sales.
- Monitor and control operating costs, including labor, supplies, and overhead expenses.
Requirements:
- Leadership: Ability to lead and inspire a team.
- Communication: Verbal and written communication skills.
- Sales and Marketing: Strong knowledge of sales techniques and marketing strategies.
- Customer Service: Dedication to delivering exceptional customer experiences.
- Problem Solving: Analytical thinking and problem-solving skills to address challenges.
- Financial Acumen: Understanding of financial reports, budgets, and cost control.
- Interpersonal Skills: Ability to build and maintain positive relationships with customers and staff.
- Adaptability: Flexibility to adapt to changing situations and demands.
- Technology Proficiency: Familiarity with point-of-sale systems and other relevant software.
- Education: Bachelor's degree in business administration, hospitality management, or retail management.
- Experience: 3 years of previous experience in a supervisory or management role within the retail, hospitality, or food and beverage industry is highly desirable.
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