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Customer Service Manager

1 month ago

Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time
Job Title: Assistant Manager

The Assistant Manager plays a crucial role in ensuring the smooth operation of our outlet. As a key member of the management team, you will be responsible for driving sales, ensuring customer satisfaction, and maintaining operational efficiency.

Key Responsibilities:

  1. Oversee day-to-day operations, including opening and closing procedures, inventory management, and ensuring cleanliness and maintenance.
  2. Develop and implement strategies to maximize sales and achieve revenue targets.
  3. Monitor and analyze sales performance, identifying areas for improvement and implementing corrective measures.
  4. Train, supervise, and motivate staff to deliver exceptional customer service and meet performance goals.
  5. Ensure compliance with company policies, procedures, and quality standards.
  6. Handle customer inquiries, complaints, and resolve issues in a timely and satisfactory manner.
  7. Maintain effective communication and coordination with other departments, such as marketing, finance, and procurement.
  8. Conduct regular stock checks, manage inventory levels, and minimize wastage.
  9. Implement marketing initiatives and promotions to drive foot traffic and increase sales.
  10. Monitor and control operating costs, including labor, supplies, and overhead expenses.

Requirements:

  • Leadership: Ability to lead and inspire a team.
  • Communication: Verbal and written communication skills.
  • Sales and Marketing: Strong knowledge of sales techniques and marketing strategies.
  • Customer Service: Dedication to delivering exceptional customer experiences.
  • Problem Solving: Analytical thinking and problem-solving skills to address challenges.
  • Financial Acumen: Understanding of financial reports, budgets, and cost control.
  • Interpersonal Skills: Ability to build and maintain positive relationships with customers and staff.
  • Adaptability: Flexibility to adapt to changing situations and demands.
  • Technology Proficiency: Familiarity with point-of-sale systems and other relevant software.
  • Education: Bachelor's degree in business administration, hospitality management, or retail management.
  • Experience: 3 years of previous experience in a supervisory or management role within the retail, hospitality, or food and beverage industry is highly desirable.