Regional Collections Lead
1 day ago
Job Title
Zonal Debt Manager-Call Centre at IDFC FIRST Bank
About the Role
We are seeking an experienced and results-driven Regional Collections Lead to join our team in delivering exceptional customer experience across our pan-India operations.
Responsibilities
- Lead a team of collection executives in managing delinquent accounts, minimizing write-offs, and maintaining a healthy credit portfolio.
- Analyze trends from collection metrics and develop data-driven strategies to drive business growth and minimize delinquencies.
- Maintain productivity levels by setting targets for agency/collection executives and monitoring performance against established parameters.
- Collaborate with cross-functional teams to ensure smooth functioning of business operations and resolve any issues that may arise.
- Develop and implement action plans to address high-risk accounts, ensuring timely recoveries and maintaining relationships with key customers.
- Provide coaching and training to team members to enhance their skills and knowledge in collections management.
- Promote a culture of customer-centricity, ensuring that all interactions with customers are respectful, empathetic, and solution-focused.
Requirements
- 13+ years of relevant experience in collection, preferably in a leadership role.
- Proven track record of driving business growth and minimizing delinquencies in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
- Demonstrated expertise in collections management, including risk assessment, recovery strategies, and compliance with regulatory requirements.
What We Offer
- A highly competitive salary: ₹15,00,000 per annum (approximate)
- Opportunities for career growth and professional development in a dynamic and supportive work environment.
- Flexible work arrangements and remote work options to maintain work-life balance.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- The chance to work with a leading financial institution, contributing to the success of our customers and the community we serve.
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