Business Manager
2 weeks ago
As a Business Manager - Collections at IDFC FIRST Bank, you will be responsible for managing a team of Regional managers and coordinating operational recovery activities for maintaining credit portfolios of assigned regions. This role entails administering corporate policies and procedures, ensuring front-end delinquencies are minimized, and establishing relationships inside and outside the organization to create value. You will contribute to the bank's larger organizational objectives by having end-to-end collection responsibility for Pan India collections of assigned products.
Key Responsibilities:
- Provide responsible handling of PAN India collections of assigned products
- Identify trends from collection metrics through various MIS and analytics, design action plans jointly with Strategic Business Heads to minimize delinquencies and maintain portfolio health
- Manage productivity by fixing parameters for agency/collection executives, monitor performance against set parameters, and conduct daily reviews of RCM/ACM and monthly reviews of collection officers
- Classify cases as those needing restructuring, recovered through legal intervention, devise action plans, and ensure implementation
- Aggregate information about competitor policies, define suitable collection policies, and trigger mechanisms for catering to target customer segments
- Ensure the team adheres to defined processes and policies while dealing with delinquent customers
- Recommend changes in credit policies and credit monitoring processes based on trends in NPAs
- Work in close collaboration with business and support teams for speedy redressal of all issues
- Have a complete overview of agency management and analyze feedback gathered
- Supervise recruitment, set KRAs for direct reports, conduct performance appraisals, and keep an eye on overall team KRAs
- Facilitate development of subordinates through feedback and regular on- and off-the-job learnings
- Champion IDFC FIRST Bank's customer-first culture by driving the team to take up high-degree servicing norms to ensure absolute customer delight
- Attract and retain best-in-class talent for key roles in their reporting structures
- Drive cooperation with credit, technology, analytics, and risk teams to ensure smooth functioning of business
Managerial & Leadership Responsibilities:
- Management of Feet on Street (FOS) through collection agencies across the north region
- Ensuring hiring and training of FOS at partner collection agencies
- Delivery of targets for all retail products through these FOS
- Should have a good understanding of flow rates, normalization, stab, NCL, and GCL
- Should have the zeal to drive daily run rates aggressively across agencies
- Have experience in managing retail assets for a bank or an NBFC
- Good understanding of managing agency operations - ACR, productivity, DRR, cash management, and depositions
Education:
Graduate - Any
Post Graduate - MBA
Experience:
13+ years of relevant experience in collection
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