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Job Overview
">The Helpdesk Senior Associate role at NTT DATA requires exceptional problem-solving skills, excellent communication abilities, and a strong technical foundation. This position involves advising and assisting users in resolving hardware, software, network, and peripheral issues via phone, chat, or email. The ideal candidate will possess strong analytical skills, be able to identify root causes, and implement effective solutions.
About the Role
- Manage customer interactions and record reported issues in the IT service management system.
- Identify and resolve technical problems using internal procedures and best practices.
- Provide expert guidance on IT policies, capabilities, and limitations to users.
- Participate in a supportive role by acting as a liaison between customers and departments within the organization.
Key Requirements
- Ideally a university education, preferably in a technical field or with Microsoft certifications.
- Awareness of local and hybrid administration for Microsoft Operating Systems and Microsoft Office applications.
- Experience in providing hybrid IT support is an advantage.
- Ability to analyze and solve complex problems using troubleshooting skills.
- Excellent communication and customer service skills.
- Fluency in English language.
- Flexibility to work shifts if required.
Salary and Benefits
NTT DATA offers a competitive salary ranging from $60,000 to $80,000 per year, depending on experience. In addition, employees enjoy a range of benefits, including health insurance, retirement plans, and paid time off. The company also provides opportunities for professional growth and development.
Company Overview
NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100. With a diverse team of experts across 50 countries, we help clients innovate, optimize, and transform for long-term success. Our services include business consulting, data analytics, industry solutions, application development, infrastructure management, and more.
