Customer Engagement Specialist

1 day ago


Thrissur, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

We are seeking a skilled Customer Engagement Specialist to deliver exceptional customer experiences.

The ideal candidate will have excellent communication skills, be able to problem-solve efficiently, and possess a strong commitment to delivering results-driven customer service.

Key Responsibilities:
  1. Respond promptly and professionally to customer inquiries via multiple channels.
  2. Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
  3. Provide accurate responses to customer queries, ensuring clear communication across various platforms.
  4. Collaborate with cross-functional teams to ensure seamless customer experiences.
  5. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions.
  6. Use strong problem-solving and decision-making skills to handle customer concerns and find efficient solutions.
Requirements:
  • Graduation in any field.
  • 1-3 years of experience in customer-facing roles, preferably in the E-commerce sector.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Proficient in using customer service software and other relevant tools.
  • Commitment to delivering exceptional customer service with a positive attitude.


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