
Client Engagement Specialist
2 days ago
Job Summary:
The Client Engagement Specialist will play a pivotal role in cultivating strong relationships with clients, driving lead generation, and fostering business growth through strategic customer engagement.
Key Responsibilities:
- Cultivate rapport with clients via outbound and inbound tele-calling to generate leads and build lasting connections.
- Effectively communicate company offerings and services to prospective customers.
- Manage a database of client information and track interactions for follow-up purposes.
- Collaborate with sales and marketing teams to achieve business objectives.
- Convert leads into opportunities through adept communication and persuasion skills.
- Deliver exceptional after-sales support to reinforce client loyalty.
- Maintain accurate records of calls, leads, and conversions for reporting purposes.
Requirements:
- Graduate degree or equivalent experience in a related field (Marketing/Finance).
- Exceptional verbal communication skills with fluency in English, Hindi, and regional languages.
- Excellent listening, persuasion, negotiation, and goal-driven skills.
- Strong self-motivation and ability to work under targets.
- Proficiency in CRM tools, MS Office, and reporting software.
- Customer-centric approach and positive attitude.
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