Customer Engagement Specialist
3 days ago
Job Title: Customer Engagement Specialist
We are seeking a proactive professional to manage customer interactions, foster subscription growth, and resolve outstanding issues. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account concerns.
The ideal candidate will possess advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics and improve processes, organized and detail-oriented with the ability to meet deadlines, problem-solving ability, experience in customer service, strong communication and negotiation skills, proficiency with CRM systems like Salesforce, and experience in Zendesk.
Key Responsibilities:
- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration
- Process orders promptly after the customer reaches out and sends purchase confirmation
- Coordinate account suspensions for non-response as needed, ensuring proper documentation
- Maintain detailed records of follow-ups and interactions
This is an exciting opportunity to join our team and contribute to the success of a global leader in 3D design, engineering, and entertainment software. Our company fosters a progressive culture, creativity, and flexible work environment, using cutting-edge technologies to stay ahead of the curve.
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