Customer Service Specialist

2 days ago

Thrissur, Kerala, India beBeeCustomer Full time ₹ 4,32,000 - ₹ 7,68,000
About the Role

Are you passionate about delivering exceptional customer experiences? We're seeking a talented individual to join our Customer Care team as a Customer Service Specialist.

This role requires someone who is enthusiastic, customer-focused, and possesses excellent communication skills. As a fresher, you will undergo comprehensive training to develop your skills in handling customer queries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  • Handle inbound and outbound customer calls with professionalism.
  • Assist customers with queries, complaints, and product/service information.
  • Provide accurate and timely responses to customer concerns.
  • Maintain records of customer interactions and update databases.
  • Escalate complex issues to the concerned department when necessary.
  • Ensure customer satisfaction by delivering excellent service.

Requirements:

  • Excellent verbal and written communication skills.
  • Positive attitude, patience, and problem-solving ability.
  • Willingness to work in shifts if required.

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