Customer Service Representative

22 hours ago


Thrissur, Kerala, India beBeeCare Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Service Representative Position

We are seeking a skilled Customer Service Representative to fulfill an essential role in our organization. As a Customer Service Representative, you will be responsible for responding to incoming calls from healthcare plan members, comprehending their coverage and healthcare needs, and resolving member issues through verbal and written communication.

Responsibilities
  • Answer incoming calls from healthcare plan members
  • Understand the coverage and healthcare requirements by interacting with members on the phone
  • Resolve member issues through verbal and written communication
Requirements
  • Minimum 1 year of customer service experience (international)
  • Ability to read, write, and converse proficiently in US English
  • Computer literacy

You will report to the Team Lead and contribute to the success of both customer experiences and the overall team.

What We Offer
  • Support for your career and professional development
  • An inclusive, community-minded environment that encourages giving back
  • A global team of curious, lifelong learners guided by our company values
  • A comprehensive benefits package that includes transportation assistance for night shifts, paid time off, tuition reimbursement, and health and wellness incentives


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