
Chief Customer Experience Officer
1 day ago
Job Title: Customer Service Team Lead
Overview
We are seeking an experienced and skilled customer service team lead to join our organization. The successful candidate will be responsible for leading a team of customer support representatives, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work environment.
Responsibilities
- Lead and manage a team of customer support representatives to ensure exceptional customer service.
- Monitor calls, emails, and chat interactions to identify areas for improvement and provide feedback and coaching to team members.
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
- Analyze customer feedback to identify opportunities for improvement in the customer support process.
- Work with the team to identify and implement solutions to improve the customer experience.
- Motivate and encourage the team to achieve their targets and goals.
Requirements:
- Minimum of 8 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills.
- Strong problem-solving skills and ability to make decisions under pressure.
- Ability to work in a fast-paced environment and manage multiple tasks and priorities.
- Experience with customer support software and tools.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.
-
Chief Operating Officer
3 weeks ago
Thrissur, Kerala, India Great Bell HR Consultancy Services Full timeThe COO will be working closely with the MD and the strategic planning team This individual is responsible for the management of the MFI s activities to achieve rapid and responsible growth ensure significant social impact and long-term sustainability Major functions reporting to the position of Chief Operating Officer are branch operations sales and...
-
Chief Risk Officer
3 days ago
Thrissur, Kerala, India GramPro Business Services Pvt. Ltd. Full timeRole Overview The Chief Risk Officer (CRO) will be responsible for establishing and overseeing the
-
Chief Technology Officer
2 weeks ago
Thrissur, Kerala, India Dayananda Sagar University Full timeJob Title: Chief Technology Officer (CTO)Location: Dayananda Sagar University, Bengaluru, KarnatakaExperience Required: Minimum 15 years in technology leadership roles, with a strong background in IT infrastructure, digital transformation, and academic technology systems in a University.Position Summary:The Chief Technology Officer (CTO) at Dayananda Sagar...
-
Urgent Chief Risk Officer
4 days ago
Thrissur, Kerala, India GramPro Business Services Pvt. Ltd. Full timeRole OverviewThe Chief Risk Officer (CRO) will be responsible for establishing and overseeing the Bank's enterprise-wide risk management framework. This includes identifying, assessing, monitoring, and mitigating risks across credit, market, liquidity, operational, compliance, information security, and AML domains.Key Responsibilities- Lead the overall risk...
-
Customer Experience Specialist
3 hours ago
Thrissur, Kerala, India beBeeCustomerRelations Full time ₹ 15,00,000 - ₹ 20,00,000About this Role:">As the key point of contact, you will engage with customers through various channels, responding to inquiries with empathy and professionalism. Your primary responsibility will be to foster strong relationships with clients by providing timely updates and resolving issues efficiently.">Key Responsibilities:">">Foster exceptional customer...
-
Lead Risk Management Strategist
22 hours ago
Thrissur, Kerala, India beBeeRisk Full time ₹ 1,20,00,000 - ₹ 2,02,50,000Job Title: Chief Risk OfficerAbout the RoleThe Chief Risk Officer (CRO) plays a pivotal role in identifying, assessing, and mitigating potential risks that could impact an organization. Establishing and overseeing risk management strategies is crucial for a company's success.
-
Frontline Customer Experience Representative
18 hours ago
Thrissur, Kerala, India beBeeSupport Full time US$ 60,000 - US$ 85,000Customer Service SpecialistWe are seeking a highly motivated and customer-focused professional to serve as the primary contact for clients, providing exceptional support and ensuring a positive customer experience.Key Responsibilities:Serve as the primary contact for clients via phone, email, and chat.Respond promptly to inquiries and provide accurate...
-
Chief Academic Officer
10 hours ago
Thrissur, Kerala, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 1,50,00,000Leading Academic VisionThe Vice Chancellor is the chief executive and academic head of a medical university, responsible for driving strategic vision, innovation, and leadership to foster student and faculty success in a dynamic environment.Key responsibilities include developing curriculum design, pedagogy, and assessment to align with global standards and...
-
Customer Experience Strategist
23 hours ago
Thrissur, Kerala, India beBeeRelationship Full time ₹ 15,00,000 - ₹ 25,00,000Effective Relationship Builders are sought to revolutionize the customer experience. As a key player in this process, you will be responsible for developing and implementing strategies to foster loyalty and retention.Day-to-day tasks include analyzing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring exceptional...
-
Customer Experience Specialist
23 hours ago
Thrissur, Kerala, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 80,00,000Job Role:We are seeking a skilled professional to fill this key position within our sales and customer service team. As a crucial member of the team, you will be responsible for building and maintaining strong relationships with customers, converting inquiries into orders, and coordinating with marketplaces to promote products.Key Responsibilities:Manage...