Customer Experience Specialist

2 days ago

Thrissur, Kerala, India beBeeCustomerRelations Full time ₹ 15,00,000 - ₹ 20,00,000

About this Role:

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As the key point of contact, you will engage with customers through various channels, responding to inquiries with empathy and professionalism. Your primary responsibility will be to foster strong relationships with clients by providing timely updates and resolving issues efficiently.

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Key Responsibilities:

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  • Foster exceptional customer experiences by handling customer inquiries via phone and email, ensuring prompt communication and resolution of concerns.">
  • Maintain robust relationships with clients by providing timely updates and addressing issues promptly, ensuring seamless service delivery.">
  • Collaborate closely with cross-functional teams to resolve customer concerns effectively, guaranteeing a smooth experience for all parties involved.">
  • Assist in account setup, documentation, and order processing to ensure a seamless onboarding process for new clients.">
  • Manage escalations efficiently, maintaining proactive communication with customers at all times, and escalating issues to senior personnel when necessary.">
  • Support new client onboarding, providing guidance on our services to ensure a successful start, and helping clients navigate any complexities that may arise.">
  • Document customer interactions accurately, maintaining up-to-date records in CRM systems for future reference and analysis.">
  • Analyze feedback from customers and share insights with management to continuously enhance the customer experience.">
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Qualifications & Skills:

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  • Bachelor's degree in Business, Logistics, or a related field is desired but not required.">
  • 2-3 years of experience in customer service, client relations, or logistics support, preferably with a customer-centric mindset.">
  • Exceptional verbal and written communication skills in English are essential.">
  • Strong problem-solving abilities and proficiency in MS Office and CRM tools are also highly valued.">
  • Knowledge of North American Trucking operations is beneficial but not mandatory.">
  • Ability to multitask and thrive in a fast-paced environment under pressure.">
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If you possess excellent interpersonal and problem-solving skills, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity

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