Frontline Customer Experience Representative

2 days ago


Thrissur, Kerala, India beBeeSupport Full time US$ 60,000 - US$ 85,000
Customer Service Specialist

We are seeking a highly motivated and customer-focused professional to serve as the primary contact for clients, providing exceptional support and ensuring a positive customer experience.

Key Responsibilities:

  • Serve as the primary contact for clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with industry knowledge to assist clients effectively.

Required Skills and Qualifications:

  • Bachelor's Degree: A bachelor's degree or equivalent experience is preferred.
  • Customer Service Experience: 1–3 years of experience in customer service (experience with US clients preferred).
  • Communication Skills: Excellent verbal and written communication skills in English.
  • Problem-Solving Abilities: Strong problem-solving abilities and attention to detail.
  • Technical Skills: Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.

Preferred Skills:

  • US-Based Client Support: Prior experience in BPO, IT, SaaS, or US-based client support roles.


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