
Frontline Customer Experience Representative
2 days ago
We are seeking a highly motivated and customer-focused professional to serve as the primary contact for clients, providing exceptional support and ensuring a positive customer experience.
Key Responsibilities:
- Serve as the primary contact for clients via phone, email, and chat.
- Respond promptly to inquiries and provide accurate information about products, services, and policies.
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Maintain detailed records of client interactions, transactions, and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Build and maintain strong relationships with clients by understanding their needs.
- Meet performance metrics related to response time, customer satisfaction, and issue resolution.
- Stay updated with industry knowledge to assist clients effectively.
Required Skills and Qualifications:
- Bachelor's Degree: A bachelor's degree or equivalent experience is preferred.
- Customer Service Experience: 1–3 years of experience in customer service (experience with US clients preferred).
- Communication Skills: Excellent verbal and written communication skills in English.
- Problem-Solving Abilities: Strong problem-solving abilities and attention to detail.
- Technical Skills: Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
Preferred Skills:
- US-Based Client Support: Prior experience in BPO, IT, SaaS, or US-based client support roles.
-
Customer Experience Representative
1 day ago
Thrissur, Kerala, India beBeeWillingness Full time ₹ 1,80,000 - ₹ 2,28,000Customer Experience RepresentativeAs a Customer Experience Representative, you will be responsible for delivering top-notch support to customers through inbound calls. This is a fantastic opportunity to join a leading US healthcare team and make a meaningful impact.Key ResponsibilitiesMinimum 12th pass (Graduates/Diploma holders are preferred).Excellent...
-
Customer Service Representative
3 days ago
Thrissur, Kerala, India beBeeCare Full time ₹ 40,00,000 - ₹ 80,00,000Customer Service Representative PositionWe are seeking a skilled Customer Service Representative to fulfill an essential role in our organization. As a Customer Service Representative, you will be responsible for responding to incoming calls from healthcare plan members, comprehending their coverage and healthcare needs, and resolving member issues through...
-
Customer Experience Advocate
4 days ago
Thrissur, Kerala, India beBeeProblemSolving Full time ₹ 42,99,600 - ₹ 64,36,600Job Title: Customer Service RepresentativeThis is a highly demanding role that requires strong communication and problem-solving skills. As the primary point of contact for clients, you will provide exceptional support and ensure a positive customer experience.The key responsibilities of this position include:Serving as the main contact for clients via...
-
Chief Customer Experience Officer
2 days ago
Thrissur, Kerala, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 25,00,000Job Title: Customer Service Team LeadOverviewWe are seeking an experienced and skilled customer service team lead to join our organization. The successful candidate will be responsible for leading a team of customer support representatives, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right...
-
Customer Service Representative
2 days ago
Thrissur, Kerala, India beBeeCustomerService Full time € 25,000 - € 30,000We are seeking a highly skilled professional to fill the role of Customer Service Representative.Key Responsibilities:Provide top-notch customer service and support.Ensure client satisfaction by resolving issues in a timely and efficient manner.Develop strong relationships with clients through effective communication and problem-solving...
-
Customer Experience Leader
2 days ago
Thrissur, Kerala, India beBeeGuestRelations Full time ₹ 1,20,00,000 - ₹ 2,50,00,000As a Guest Relations Manager, you will be responsible for ensuring the smooth day-to-day operations and providing an exceptional experience to VVIPs/VIPs/CIPs.Key Accountabilities:Review operational records/logs/reports/mails of previous day operations.Identify deviations and initiate corrective action.Instruct the team on the next course of action.Liaise...
-
Customer Experience Specialist
1 day ago
Thrissur, Kerala, India beBeeCustomerRelations Full time ₹ 15,00,000 - ₹ 20,00,000About this Role:">As the key point of contact, you will engage with customers through various channels, responding to inquiries with empathy and professionalism. Your primary responsibility will be to foster strong relationships with clients by providing timely updates and resolving issues efficiently.">Key Responsibilities:">">Foster exceptional customer...
-
Customer Experience Strategist
2 days ago
Thrissur, Kerala, India beBeeRelationship Full time ₹ 15,00,000 - ₹ 25,00,000Effective Relationship Builders are sought to revolutionize the customer experience. As a key player in this process, you will be responsible for developing and implementing strategies to foster loyalty and retention.Day-to-day tasks include analyzing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring exceptional...
-
Customer Experience Specialist
2 days ago
Thrissur, Kerala, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 80,00,000Job Role:We are seeking a skilled professional to fill this key position within our sales and customer service team. As a crucial member of the team, you will be responsible for building and maintaining strong relationships with customers, converting inquiries into orders, and coordinating with marketplaces to promote products.Key Responsibilities:Manage...
-
Customer Experience Specialist
7 days ago
Thrissur, Kerala, India beBeeSupport Full time ₹ 80,000 - ₹ 1,20,000Job Description:">We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Intern. As a key member of our support team, you will play a crucial role in providing exceptional customer service and experience.">Responsibilities">">Respond promptly and professionally to customer inquiries via email, phone, and...