Customer Service Professional

2 days ago


Thrissur, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

Customer Support Specialist

We are seeking a highly skilled and proactive Customer Support Specialist to provide exceptional customer service experience.

The ideal candidate will handle customer inquiries with empathy and efficiency, ensuring a smooth and positive customer interaction.

Main Responsibilities:

  • Handle customer queries via phone, email, and social media platforms
  • Resolve issues promptly while maintaining a professional demeanor
  • Maintain accurate customer records using data management tools
  • Ensure timely follow-ups and status updates to customers
  • Coordinate with internal departments for swift resolutions
  • Track complaints, returns, and exchanges efficiently
  • Suggest process improvements for enhanced customer satisfaction
  • Prepare regular reports for management review

Requirements:

  • Bachelor's degree in any field
  • 2-3 years of relevant experience in customer support or service roles
  • Essential Skills:
    • Fluent written and verbal English skills
    • Excellent communication and interpersonal abilities
    • Proficiency in Microsoft Excel (data entry, filters, reports)
    • Strong follow-up and time management capabilities
    • Ability to remain calm under pressure and handle multiple tasks

Prior experience in e-commerce, retail, or apparel is highly desirable.



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