Digital Customer Service Representative

1 day ago


Thrissur, Kerala, India beBeeCustomerService Full time ₹ 52,22,220 - ₹ 78,43,273
Job Overview

We are seeking a skilled and enthusiastic individual to fill the role of Customer Experience Associate. This key position within our customer experience management team involves handling customer queries through chat in a professional and timely manner.

Responsibilities:

  • Respond to customer inquiries through chat, providing accurate information regarding products and services.
  • Resolve customer concerns efficiently while ensuring customer satisfaction.
  • Document all interactions in the system as per company policies.
  • Follow established procedures and guidelines while troubleshooting.
  • Collaborate with internal teams for issue resolution when needed.

Requirements:

  • Education: Undergraduate / Graduate in any discipline.
  • Communication Skills: Excellent written English communication is essential.
  • Ability to multi-task and handle pressure in a fast-paced environment.
  • Prior BPO/chat support experience is an added advantage.

This opportunity offers a chance to build a rewarding career in digital customer service with a global leader in customer experience management.



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