Customer Engagement Specialist

2 days ago


Thrissur, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

We are seeking a seasoned customer relationship management professional to spearhead our business team's efforts in driving customer engagement, retention, and growth.

Key Responsibilities:
  • Manage and maintain CRM databases with unwavering attention to data accuracy, cleanliness, and segmentation.
  • Develop and execute targeted CRM campaigns (email, SMS, push notifications) to support sales and marketing initiatives.
  • Analyze customer interactions, conversion rates, and churn, providing actionable insights to inform business decisions.
  • Collaborate with cross-functional teams to personalize and optimize customer journeys.
  • Assess campaign performance and provide regular reports with recommendations for improvement.
  • Support loyalty and retention programs, including customer feedback and satisfaction surveys.
  • Streamline CRM processes and workflows to enhance efficiency.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Marketing, Data Analytics, or related field.
  • Proven experience in B2B or B2C environments.
  • 2-4 years of experience in a CRM, marketing, or customer engagement role.
  • Proficiency in CRM platforms (e.g., Salesforce, HubSpot).
  • Strong analytical skills and expertise in tools like Excel or Google Sheets.
  • Excellent communication and collaboration skills.
  • Familiarity with digital marketing and customer segmentation strategies.


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