Marketing and E-commerce Operations Coordinator
2 months ago
Digital Marketing and Customer Experience Manager
We are seeking a talented Digital Marketing and Customer Experience Manager to oversee various aspects of digital marketing, administrative tasks, customer management, website management, retail communications, events, and reporting.
Key Responsibilities:
- Manage social media platforms (Instagram, Facebook, Threads, LinkedIn) by ensuring the Content Calendar is on schedule and up-to-date.
- Act as the point of contact for the Digital Agency and ensure timely execution of the Social Media process note.
- Monitor ad campaigns to ensure they run smoothly with the correct creative, CTA, budget, audience, etc.
- Generate weekly and monthly reports for inquiries on WhatsApp/Social Media.
- Manage Online Response Management (ORM) by responding to comments and DMs on all social media platforms.
- Respond to queries/reviews on Google My Business (GMB).
- Track and refill Meta prepaid funds.
- Manage digital phone recharge and track/refill Meta Funds.
Requirements:
- Minimum 3-5 years of experience in marketing.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in digital marketing tools and platforms.
- Knowledge of Zoho CRM is a plus.
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