Marketing and E-commerce Operations Coordinator

2 months ago


Mumbai, Maharashtra, India Trident HRM Services Pvt Ltd Full time

Digital Marketing and Customer Experience Manager

We are seeking a talented Digital Marketing and Customer Experience Manager to oversee various aspects of digital marketing, administrative tasks, customer management, website management, retail communications, events, and reporting.

Key Responsibilities:

  • Manage social media platforms (Instagram, Facebook, Threads, LinkedIn) by ensuring the Content Calendar is on schedule and up-to-date.
  • Act as the point of contact for the Digital Agency and ensure timely execution of the Social Media process note.
  • Monitor ad campaigns to ensure they run smoothly with the correct creative, CTA, budget, audience, etc.
  • Generate weekly and monthly reports for inquiries on WhatsApp/Social Media.
  • Manage Online Response Management (ORM) by responding to comments and DMs on all social media platforms.
  • Respond to queries/reviews on Google My Business (GMB).
  • Track and refill Meta prepaid funds.
  • Manage digital phone recharge and track/refill Meta Funds.

Requirements:

  • Minimum 3-5 years of experience in marketing.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficient in digital marketing tools and platforms.
  • Knowledge of Zoho CRM is a plus.


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