E-commerce Operations Coordinator

4 weeks ago


Mumbai, Maharashtra, India mCaffeine Full time
About mCaffeine

We're a pioneering personal care brand that's redefining traditional beauty standards associated with colour. Our mission is to create a world where beauty has no colour or gender.

Job Overview

The E-commerce Operations Coordinator will oversee distribution operations for sales channels, ensuring accurate order processing and maintaining delivery KPIs. Key responsibilities include reviewing and verifying incoming orders, inputting order details into the order processing system, and monitoring order status from entry to delivery.

Key Responsibilities:
  • Verify accuracy and completeness of incoming orders.
  • Input order details into the order processing system or Excel.
  • Track order status and resolve discrepancies.
  • Collaborate with cross-functional teams to optimize order processing and delivery processes.
  • Ensure high responsiveness to customer inquiries and resolve quality-related concerns.
  • Maintain accurate records of orders, invoices, and related documents.
  • Generate reports on order processing performance and share insights with management.
Requirements:
  • Prior experience in order processing, e-commerce operations, or a similar role.
  • Proficiency in Excel and Microsoft Office applications.
  • Knowledge of inventory management systems and order tracking tools.
  • Strong attention to detail, excellent organizational skills, and ability to work under pressure.
  • Effective communication and email writing skills.
Estimated Salary: 45,00,000 - 60,00,000 per annum

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