Leadership Specialist

3 days ago

Noida, Uttar Pradesh, India beBeeEmpathizer Full time ₹ 80,00,000 - ₹ 1,20,00,000
Student Support Leader

This role focuses on performance, quality and empathetic student support. As a Student Support Leader you will be responsible for managing a team of student support specialists to achieve individual and team targets.

  • Team Leadership: Manage, train and motivate a team of student support specialists to achieve individual and team targets.
  • Student Engagement: Oversee the entire student lifecycle – from initial contact to programme closure.
  • Quality Assurance: Monitor and enhance the quality of student interactions through audits, feedback and coaching.
  • Performance Tracking: Analyze daily/weekly performance metrics and implement improvement plans as needed.
  • Process Management: Standardize student support processes, scripts and follow-ups to ensure consistency and effectiveness.
  • Escalation Handling: Manage high-stakes or escalated student cases with professionalism and empathy.
  • Cross-Functional Coordination: Collaborate with admissions, academic and marketing teams to support student needs.
  • Reporting: Maintain dashboards, generate performance reports and present updates to senior leadership.
Requirements:
  • Bachelor's degree required; Master's in Education, Psychology or Business Administration preferred.
  • 4–6 years of experience in student support or sales roles (preferably in education).
  • 1–2 years of experience in team handling or managerial roles.
  • Strong verbal and written communication skills.
  • Ability to lead with empathy, drive performance and manage change.
  • Familiarity with CRM tools and student support systems.
  • Data-driven decision-making skills.

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