Operations Leadership Specialist

5 days ago


Noida, Uttar Pradesh, India beBeeClient Full time ₹ 12,00,000 - ₹ 15,00,000
Leadership Opportunity: Assistant Operations Manager

We are seeking a highly skilled and experienced Assistant Operations Manager to lead our US calling process. The ideal candidate will have prior experience in US shifts, excellent communication skills, and the ability to drive performance and ensure client satisfaction.

Key Responsibilities:
  • Client Engagement:
  • Act as primary contact for client communication, ensuring SLA, TAT, and quality targets are met.
  • Share performance reports and updates regularly.
  • Team Guidance:
  • Supervise and guide the calling team during US shift, monitoring performance, ensuring productivity, and driving improvements.
  • Conduct team huddles, feedback sessions, and manage roster.
  • Process Oversight:
  • Ensure smooth process execution and issue resolution.
  • Maintain process documentation and SOP adherence.
  • Quality Assurance:
  • Ensure call quality and compliance with client/company policies.
  • Coordinate with QA for audits and corrective actions.
  • Performance Metrics:
  • Track daily metrics and share dashboards with key stakeholders.
  • Use insights to improve performance and efficiency.


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