Customer Retention Specialist

5 days ago


Mysore, Karnataka, India beBeeRelationship Full time ₹ 40,00,000 - ₹ 1,20,00,000

Coding education empowers kids and teens to build a brighter future.

At Codingal, we offer live, interactive classes led by expert Computer Science instructors. Our mission is to inspire young minds to fall in love with coding and prepare them to become future-ready creators, entrepreneurs, engineers, and scientists.

With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we provide personalized learning through 1:1 and small-group classes. Real-world AI tools like ChatGPT, machine learning, and data science are integrated into the learning journey, helping kids not just use AI but build with it.

Trusted by over 1 million students worldwide, Codingal is backed by top investors and has an NPS of 86. We are looking for a full-time Relationship Manager (Renewal sales) - Edtech to join our team.

Job Description:

  1. Responsible for the retention, renewals, and referrals of the student
  2. Engage and preserve the existing customers and cultivate profitable relationships
  3. Interact with customers via calls and messages
  4. Achieve monthly targets in a highly performance-driven environment
  5. Maintain the feedback from the parents and ensure that the proper action is taken in time

Required Skills:

  1. Proficiency in English communication and written skills is mandatory
  2. Computer Science or technical background preferred, but not mandatory
  3. Prior experience in Edtech B2C sales is preferred (min 6 months)
  4. Exceptional communicator and influencer who can deliver a sales pitch like a charm and maintain healthy customer relationships
  5. Result-driven with experience in an extremely target-centric job
  6. Self-learner with a high grasping ability and can learn about the product & services within 2 days

Benefits:

  1. Free Lunch & Dinner
  2. Exposure to a fast-paced Ed-Tech startup
  3. Health Insurance
  4. PF Contribution

What We Offer:

  • A collaborative, mission-driven team culture
  • Career growth opportunities

Location: HSR Layout, Bangalore, India

Join us on the journey to provide coding education to every K-12 student and prepare them for the future.



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