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Top Performing Customer Retention Specialist

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Mysore, Karnataka, India beBeeCommunication Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Customer Engagement Manager Position

This is a contract opportunity with a leading technology company in the global market.

We seek a proactive professional to manage customer interactions, encourage subscription purchases, and resolve outstanding issues.

Key Responsibilities:
  • Establish contact with customers to address outstanding matters or encourage subscription purchases following trial expiration.
  • Process orders promptly upon receiving confirmation from the customer.
  • Coordinate account suspensions as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
Required Skills and Qualifications:
  • Advanced knowledge of Microsoft Excel software.
  • Basic skills in Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem-solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.
Benefits:
  • Opportunity to work with a pioneering technology company.
  • Chance to be part of a dynamic and innovative team.
  • Flexible work environment and remote work options.
  • Professional development opportunities and training programs.
About Us:

Our organization is a large, Fortune Technology company ranked among the best companies to work with globally. We foster a progressive culture, creativity, and a flexible work environment. Diversity in all aspects is valued.

We utilize cutting-edge technologies to maintain our position at the forefront. Integrity, experience, honesty, people, humanity, and passion for excellence are key attributes defining our global technology leader.

The organization has a strong focus on innovation, teamwork, and employee growth. With a diverse team and a collaborative work environment, this is an exciting opportunity to join a leading technology company.

Why You'll Thrive Here:
  • Opportunity to work with a leading technology company.
  • Chance to be part of a dynamic and innovative team.
  • Flexible work environment and remote work options.
  • Professional development opportunities and training programs.