Customer Experience Specialist

2 days ago

Mysore, Karnataka, India beBeeService Full time ₹ 4,00,000 - ₹ 8,00,000

Customer Service Role Summary:

This is a key opportunity for an individual to make a positive impact on customer satisfaction.

The primary responsibility will be to serve as the main point of contact for customers, ensuring a seamless experience from initial interaction to delivery. The successful candidate will handle all post-purchase issues, including lost, damaged, or incorrect orders, and work closely with shipping partners to resolve any problems efficiently.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email and other communication channels.
  • Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
  • Process and manage customer orders on our e-commerce platform, handling returns, exchanges, and refunds.
  • Act as the primary liaison between customers and shipping vendors, working together to track down and resolve delivery issues.
  • Identify potential issues proactively, taking a proactive approach to ensure a smooth and hassle-free customer experience.
  • Maintain clear, concise, and empathetic communication with customers at all times.
  • Accurately document all customer interactions and resolutions.

Requirements:

  • Bachelor's degree
  • 1-2 years of experience in ecommerce operations
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent written and spoken English

Why this role matters:

A successful candidate will not only meet but exceed customer expectations, driving loyalty and retention. This role offers a unique opportunity to develop valuable skills and make a lasting impact on customer satisfaction.

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