Customer Experience Manager

2 days ago

Mysore, Karnataka, India beBeeMarketing Full time ₹ 1,23,52,000 - ₹ 1,58,44,000
About the Role

Our team is looking for an experienced professional to lead customer experience management, upsell/cross-sell strategies and maintain a high net promoter score.

This role requires analyzing data and insights to drive customer growth success and marketing Strategies. You will play a key role in goal setting and strategy for all accounts and tracking the success of our solutions provided to customers.

You will act as an AI marketing solutions expert identifying, creating, and implementing marketing solutions to achieve measurable business results for our partners.

A key responsibility is designing metrics and measures for determining the ROI on our products and becoming an evangelist for our products by educating clients on product solutions and best practices.

Effectively addressing customer satisfaction and managing a diverse set of issues until resolved, this includes coordinating internal resources that interact with each customer.

You will understand and assess customer requirements, level of adoption of our service and assess the risk in renewing the current contract.

Developing thorough understanding of client's brand, business, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.

Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols.

Generating reports and presenting performance snapshots to internal stakeholders.

Job Requirements:

  • Proven track record of hitting and overachieving retention and growth targets.
  • Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc and analytic tools such as Omniture, GA, Appsflyer, Kochava etc.
  • Achieving revenue targets for customers on a timely basis.
  • Problem solver who can independently translate high-level goals into actionable plans.
  • Growth mindset - creative and diligent Be able to multitask, prioritise, rapidly iterate and manage communications with different functions in a fast-paced startup environment.

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