Senior Customer Experience Manager

4 days ago

Mysore, Karnataka, India beBeeData Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Customer Data Platform Strategist Role

We are a pioneering force in healthcare solutions, driven by our mission to empower future-ready healthcare organizations. Our unique career experience celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy.

The first few years of your career will lay the foundation for your entire professional journey. We promise a differentiated career experience where you work at the exciting intersection of healthcare and technology, mentored by brilliant minds in the industry. Our fast-track career path allows growth along with our high-speed expansion.

As a Customer Data Platform Strategist Business Lead, you will drive strategy, consulting, and solution leadership across CDP initiatives. You will shape client engagements, identify growth opportunities, and enable successful delivery of data-driven customer experience programs.

Your key responsibilities include:

  • Business Leadership & Strategy: Own the CDP practice vision, go-to-market strategy, and business development. Partner with sales, marketing, and consulting teams to define client value propositions and growth opportunities.
  • Consulting & Solutioning: Translate business objectives into CDP use cases and measurable outcomes. Lead discovery, strategy, and solution workshops with clients. Provide digital analytics guidance for all assigned accounts.
  • Practice & People Development: Mentor cross-functional teams on CDP use cases, data strategy, and customer engagement. Contribute to thought leadership, POVs, and industry events.

To be considered for this role, you must have:

  • 7+ years of experience in consulting, digital transformation, or data-driven marketing.
  • Strong experience in CDP strategy, implementation, or solutioning (Salesforce Data Cloud, Adobe RT-CDP, Twilio Segment, or similar).
  • Proven ability to engage with senior client stakeholders and translate business needs into actionable solutions.
  • Strong understanding of MarTech/AdTech ecosystems, data privacy, and customer experience strategies.

Nice to have:

  • Certification of Salesforce Data Cloud, Tealium AudienceStream, AI Associate.
  • Experience with Digital Marketing technologies such as Omni-channel Campaign Management, Digital Advertising, etc. Web tagging & web analytics.
  • Experience in Creating Dashboard, Insights, Reporting.
  • Knowledge of how-to QA Website and Media tags.

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