Customer Experience Manager

About the RoleOur team is looking for an experienced professional to lead customer experience management, upsell/cross-sell strategies and maintain a high net promoter score.This role requires analyzing data and insights to drive customer growth success and marketing Strategies. You will play a key role in goal setting and strategy for all accounts and...

We are currently seeking a dedicated and skilled Team Lead to oversee our BLENDED PROCESS. The ideal candidate will be responsible for managing day-to-day operations, ensuring high service levels, coaching team members, and driving process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer...

Job Title: Customer Service Team LeadAbout the RoleWe are seeking a seasoned professional to lead our customer support team. As a Customer Service Team Lead, you will be responsible for driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

Customer Data Platform Strategist RoleWe are a pioneering force in healthcare solutions, driven by our mission to empower future-ready healthcare organizations. Our unique career experience celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy.The first few years of your career will lay the foundation for your entire...

About Us:OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all...

Job Title:Relationship Manager Job Description:The successful candidate will be responsible for managing customer relationships, ensuring high satisfaction levels, and providing accurate resolutions to customer queries. The ideal candidate will possess excellent verbal and written communication skills, strong interpersonal and negotiation skills, and the...

Customer Service Role Summary:This is a key opportunity for an individual to make a positive impact on customer satisfaction.The primary responsibility will be to serve as the main point of contact for customers, ensuring a seamless experience from initial interaction to delivery. The successful candidate will handle all post-purchase issues, including lost,...

Deliver exceptional customer experiences under the guidance of a supervisor or manager.Collaborate with supervisors and managers to identify potential business opportunities with customers.Gather and validate customer documents in accordance with organizational norms.Log cases in the system following standard operating procedures (SOP) and process...

Program Excellence SpecialistThis role plays a pivotal part in fostering customer satisfaction and loyalty by delivering exceptional onboarding, training, and ongoing support.Key Responsibilities:Develop and maintain strong, trusting relationships with customers through proactive service and support.Provide comprehensive product training and support to...

Customer Experience InternWe are seeking an intern to contribute to our customer experience team. As a key member of our team, you will play a vital role in delivering outstanding customer service through phone interactions.Key Responsibilities:Manage and respond to incoming/outgoing calls promptly and professionally.Prioritize calls based on urgency and...