
Customer Experience Associate
5 days ago
We are seeking an intern to contribute to our customer experience team. As a key member of our team, you will play a vital role in delivering outstanding customer service through phone interactions.
Key Responsibilities:
- Manage and respond to incoming/outgoing calls promptly and professionally.
- Prioritize calls based on urgency and importance.
- Redirect calls to the relevant team members as needed.
- Deliver exceptional customer service through phone interactions.
- Follow up with clients and customers via phone when required.
- Offer insights and feedback on phone communication strategies.
Requirements:
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage time effectively.
- Proficient in Microsoft Office and Gmail.
- Must have their own laptop and stable internet connection.
- Ready to work with rotational off and flexible working hours.
What We Offer:
- A paid internship opportunity.
- A chance to work with a dynamic and creative team.
- Opportunities for growth and development.
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