Customer Experience Specialist

2 weeks ago


Mysore, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title:

Relationship Manager


Job Description:

The successful candidate will be responsible for managing customer relationships, ensuring high satisfaction levels, and providing accurate resolutions to customer queries. The ideal candidate will possess excellent verbal and written communication skills, strong interpersonal and negotiation skills, and the ability to work under pressure while handling multiple tasks.

A key aspect of this role is to build and maintain strong relationships with customers, guiding them through the home-buying process and providing post-sales support. Additionally, the Relationship Manager will collaborate with sales, CRM, and legal teams to streamline customer communication, track customer interactions using CRM software, and maintain detailed records.

The Relationship Manager will also be responsible for analyzing customer feedback and providing insights for service improvement, ensuring compliance with company policies, legal regulations, and industry best practices. They will work closely with the management team to enhance overall customer engagement and retention.


Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects
  • Strong interpersonal and negotiation skills
  • Excellent verbal and written communication skills in English and Hindi
  • Proficiency in CRM software and Microsoft Office tools
  • Analytical mindset with the ability to interpret customer data and market trends

Benefits:

This is an exciting opportunity to join our team and contribute to providing quality affordable housing to our valued customers. As a Relationship Manager, you will have the chance to work in a dynamic and professional environment, where your skills and expertise will be valued and utilized to drive business growth and success.

We offer a competitive salary and performance-based incentives, as well as opportunities for career growth and development in the real estate sector. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.



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