Voice Customer Experience Specialist

Job Title: Operations ManagerWe are seeking a seasoned leader to head our voice operations teams. The ideal candidate will oversee daily delivery, manage performance metrics (AHT, CSAT, FCR, SLA), and drive process improvements while ensuring client satisfaction and compliance.Key Responsibilities:Lead multiple voice operations teamsManage key performance...

Job Title: International Voice ProcessAbout the Role:We are seeking a skilled Engineer to fill a challenging position. As an International Voice Process professional, you will be responsible for reviewing new orders and processing them on a web-based system.Main Responsibilities:Reviewing new orders for accuracy and completenessNew order processing on a...

We are looking for a highly skilled and professional English Representative to handle both voice and non-voice interactions. This role requires strong communication skills, patience, and problem-solving abilities.Key Responsibilities:Voice Support: Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and...

Customer Service SpecialistWe are seeking a proactive and customer-focused professional to handle our international customer support operations. The ideal candidate will provide world-class service to customers across different countries, ensuring high customer satisfaction by resolving queries, handling complaints, and providing timely solutions in a...

Job Summary:We are seeking a highly skilled Voice Analyst to join our team. The successful candidate will be responsible for managing the process of obtaining Broker Price Opinions (BPO) for our clients.The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.Main...

Job OpportunityA dynamic and supportive professional with a passion for delivering exceptional customer experiences, responsible for resolving complex technical issues related to WordPress and WooCommerce, communicating effectively with clients, and collaborating with the development team to drive product improvement.About the RoleTroubleshoot and resolve...

As a skilled Linguist, you will play a pivotal role in providing top-notch customer support across Spanish and Italian language lines.Key Responsibilities:Engage with clients through chat and email correspondence in Spanish and ItalianUtilize strong verbal communication skills to effectively interact with customersExhibit exceptional listening skills and...

Customer Service Representative Role">We are seeking a skilled customer service representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through timely and professional responses.Key Responsibilities:Address customer inquiries and concerns in a prompt and courteous...

Job Title: Customer Engagement SpecialistJob Summary:The Customer Engagement Specialist will be responsible for providing exceptional customer service through effective and persuasive communication, highlighting the value proposition and building strong relationships.Main Responsibilities:Utilize consultative selling techniques to understand customer needs...

Job Opportunity: Voice Process Executive">Infosys BPM Ltd. is seeking fresh graduates for a role in voice process. The ideal candidate will possess excellent verbal and written communication skills, with the ability to work effectively in a team environment.">The successful candidate will be responsible for handling customer calls, resolving queries, and...