
Voice Process Director
7 days ago
We are seeking a seasoned leader to head our voice operations teams. The ideal candidate will oversee daily delivery, manage performance metrics (AHT, CSAT, FCR, SLA), and drive process improvements while ensuring client satisfaction and compliance.
Key Responsibilities:- Lead multiple voice operations teams
- Manage key performance indicators (KPIs) and ensure service level agreement (SLA) adherence
- Supervise Team Leads, Trainers, and Quality Assurance specialists
- Collaborate with clients and handle escalations professionally
- Optimize staffing, cost, and productivity levels
- Mentor future leaders and drive continuous improvement initiatives
- At least 10 years of experience in business process outsourcing (BPO), 3+ years in voice process management
- Strong understanding of contact center metrics, workforce management, and reporting tools
- Experience working with international processes and clients
- Proficient in Microsoft Excel, PowerPoint, CRM systems, and dialers
- Knowledge of quality certifications like COPC, Six Sigma, and Lean (preferred)
- Master's degree in Business Administration or a relevant field (desired)
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Voice Process Operations Director
2 weeks ago
Mysore, Karnataka, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878Job Title: Voice Process Operations Director">Location: Bengaluru, India">Type: Full-time">Shifts: Rotational Shift including night shifts ">Work Mode: On-site">Seniority Level: Mid-Senior">Job Summary">We seek a seasoned Voice Process Operations Director to lead voice-based BPO teams. The successful candidate will oversee daily delivery, manage performance...
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Voice Process Specialist
7 days ago
Mysore, Karnataka, India beBeeBroker Full time ₹ 10,00,000 - ₹ 15,00,000Job Summary:We are seeking a highly skilled Voice Analyst to join our team. The successful candidate will be responsible for managing the process of obtaining Broker Price Opinions (BPO) for our clients.The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.Main...
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International Voice Process Specialist
1 week ago
Mysore, Karnataka, India beBeeData Full time ₹ 40,00,000 - ₹ 60,00,000Job Title: International Voice ProcessAbout the Role:We are seeking a skilled Engineer to fill a challenging position. As an International Voice Process professional, you will be responsible for reviewing new orders and processing them on a web-based system.Main Responsibilities:Reviewing new orders for accuracy and completenessNew order processing on a...
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Voice Process Job Opportunity
2 weeks ago
Mysore, Karnataka, India beBeevoiceProcess Full time ₹ 18,00,000 - ₹ 25,00,000Join our organization as a Process Executive in the Taxation-Voice Process team.Role OverviewBuilt-in skills include strong verbal and written communication, with English and Hindi required for voice process execution.The ability to work in night shifts is necessary.Flexibility in terms of shift timings and working hours is expected.Excellent problem-solving...
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Freshers- Voice/Data Process
3 days ago
Mysore, Karnataka, India beBeeCareer Full time ₹ 2,00,000 - ₹ 2,50,000Job Opportunity: Voice Process Executive">Infosys BPM Ltd. is seeking fresh graduates for a role in voice process. The ideal candidate will possess excellent verbal and written communication skills, with the ability to work effectively in a team environment.">The successful candidate will be responsible for handling customer calls, resolving queries, and...
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Civil Engineer – International Voice Process
1 week ago
Mysore, Karnataka, India Remote Teams IT Solutions Pvt Ltd Full timeJob Title: Civil Engineer – International Voice Process & Project ManagementLocation : Hi-Tech City, Hyderabad, India. Job Type: Full-Time, Office Based Only. (No Work from Home)Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone)Experience Level: 2 to 5 Years (Not More Than 5 Years)We are seeking a dynamic and detail-oriented Civil...
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Voice/Data Process Associate
1 week ago
Mysore, Karnataka, India beBeeProcess Full time ₹ 3,50,000 - ₹ 5,00,000Job OverviewWe are currently seeking talented freshers for our Voice/Data Process team at Mysore.About the RoleThe successful candidate will have a strong foundation in Mathematics and Science, with exceptional verbal and written communication skills in English and Hindi. Responsibilities:Handle customer interactions via voice calls or data processes to...
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Process Optimization Director
2 weeks ago
Mysore, Karnataka, India beBeeProcess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job OpportunityWe are seeking a seasoned professional to assume the role of Process Optimization Director. This position offers a unique chance for an ambitious individual to play a pivotal part in enhancing operational efficiency and elevating customer satisfaction within the luxury residential real estate sector.Key Responsibilities:Define Optimal...
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Voice Process Specialist
1 week ago
Mysore, Karnataka, India beBeeCommunication Full time ₹ 20,00,000 - ₹ 50,00,000Freshers Voice ProcessWe are seeking enthusiastic and detail-oriented fresh graduates with Arts and Science background.Key Requirements:Excellent Communication SkillsAbility to work from office all 5 days a weekFlexibility to work in US hours (Night Shift)Benefits include:A collaborative work environmentOngoing training and development opportunitiesA...
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Freshers Voice Data Process Roles Available
1 week ago
Mysore, Karnataka, India beBeeDataVoiceProcess Full time ₹ 4,00,000 - ₹ 8,00,000Job Description:Walk-in drive for freshers who are interested in voice and data process roles. The role requires individuals with strong communication skills and the ability to work in a night shift environment.Required Skills and Qualifications:• B.Sc./M.Mathematics & Science degree• Freshers (2024-2025 batch graduates)• Strong English and Hindi...