GSA - Front Office Representative

3 weeks ago


Jaipur, Rajasthan, India AccorHotel Full time

Job Summary: We are seeking a highly skilled and service-focused Front Office Representative to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for ensuring a seamless and personalized experience for our guests.

Key Responsibilities:

  • Assist guests with check-in and check-out procedures, including handling room keys and resolving any issues that may arise.
  • Review arrival lists and prepare compendiums prior to guest arrival, ensuring that all necessary information is up-to-date and accurate.
  • Welcome guests upon arrival, register them, and issue room keys according to departmental standards and procedures.
  • Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service.
  • Prepare and send welcome cards and amenities to rooms prior to guest arrival, enhancing the overall guest experience.
  • Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
  • Update and maintain repeat guest history systems, providing valuable insights into guest behavior and preferences.
  • Promote InterHotel sales and in-house facilities according to departmental standards to maximize revenue.
  • Handle guests' complaints and comments tactfully and efficiently, ensuring that all issues are resolved to the guests' satisfaction.
  • Handle guests' mail, messages, and phone calls, providing exceptional communication and customer service skills.
  • Maintain the privacy and confidentiality of all guests, ensuring that no details of the guests are disclosed.
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies.

Requirements:

  • Service-focused personality is essential.
  • Minimum 6 months of experience in hotel operations.
  • 1 year of work experience in a similar role is preferred.
  • Having a relevant degree or diploma in Hospitality or Tourism management is preferable.


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