GSA - Front Office Representative
1 week ago
Job Summary: We are seeking a highly skilled and service-focused Front Office Representative to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for ensuring a seamless and personalized experience for our guests.
Key Responsibilities:
- Assist guests with check-in and check-out procedures, including handling room keys and resolving any issues that may arise.
- Review arrival lists and prepare compendiums prior to guest arrival, ensuring that all necessary information is up-to-date and accurate.
- Welcome guests upon arrival, register them, and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service.
- Prepare and send welcome cards and amenities to rooms prior to guest arrival, enhancing the overall guest experience.
- Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
- Update and maintain repeat guest history systems, providing valuable insights into guest behavior and preferences.
- Promote InterHotel sales and in-house facilities according to departmental standards to maximize revenue.
- Handle guests' complaints and comments tactfully and efficiently, ensuring that all issues are resolved to the guests' satisfaction.
- Handle guests' mail, messages, and phone calls, providing exceptional communication and customer service skills.
- Maintain the privacy and confidentiality of all guests, ensuring that no details of the guests are disclosed.
- Be vigilant in regard to in-house credit matters and act upon any discrepancies.
Requirements:
- Service-focused personality is essential.
- Minimum 6 months of experience in hotel operations.
- 1 year of work experience in a similar role is preferred.
- Having a relevant degree or diploma in Hospitality or Tourism management is preferable.
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