Customer Support Associate
2 weeks ago
Mygate is a pioneer in technology that enhances living experience. Founded in 2016, we have been dedicated to creating innovative solutions that make security more effective.
Role OverviewWe are seeking an experienced Help Desk Representative to join our team. As a key member of our support team, you will be responsible for resolving customer inquiries and issues in a timely and efficient manner.
Key Responsibilities:- Respond to customer inquiries across multiple channels: phone, email, or chat.
- Gather product knowledge to answer inquiries confidently and guide customers effectively to solve concerns.
- Resolve customer issues efficiently and effectively, troubleshoot problems, find solutions, and respond to queries in a timely manner to restore customer satisfaction.
- Handle customer tickets, meeting the target metric consistently, solving tickets within 24 hours with a 90% customer satisfaction rating.
- Collaborate with stakeholders in operations and technology to solve customer issues.
- MyGate Resident module
- Guard module
- Community Management module
- Accounting module, etc.
- Excellent communication skills in English and Hindi
- Knowledge in accounts and account-related issues
- Expectation settings
- Conflict resolution
- Multitasking with an eye for detail
- Accounting expertise
- Excellent problem-solving skills
We offer a competitive salary of $1,833 per month, reflecting the local market conditions and cost of living in Raipur. In addition, we provide opportunities for growth and development, as well as a dynamic and supportive work environment.
Mygate ValuesAt Mygate, we value innovation, speed, excellence, client-centricity, and confidentiality. We are committed to maintaining a diverse and inclusive work environment, where every individual can thrive.
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