Help Desk Associate
6 days ago
**Job Summary:**
We are seeking a highly skilled and motivated Help Desk Associate to join our team at NetRTech Solutions LLP. As a Help Desk Associate, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience.
**Key Responsibilities:**
- Address customer inquiries and concerns in a timely and professional manner.
- Resolve issues efficiently and effectively, escalating complex problems to senior team members when necessary.
- Maintain positive customer relationships through proactive communication and issue resolution.
**Requirements:**
To succeed as a Help Desk Associate, you must possess excellent communication and interpersonal skills, with the ability to problem-solve and multitask effectively. Attention to detail is also crucial in this role, as is a positive and patient attitude.
**Preferred Qualifications:**
- Experience in a customer service role.
- Fluency in multiple languages.
**Compensation and Benefits:**
As a valued member of our team, you can expect a competitive salary and benefits package, including:
- A starting salary of ₹23,200 per month.
- A maximum salary of ₹32,000 per month.
- Night shift allowance.
- Cab facility.
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