Guest Relationship Associate
5 months ago
**POST : GUEST RELATIONSHIP ASSOCIATE**
**Qualification: Hospitality Industry**
Experience: 0-2 Year
Company : SEA WORLD & RESORTS
**Benefit: Company will provide you Accommodations**
**Role & Responsibilities**:
- Have to welcome the guests when arrives at hotel and need to give a memorable fond farewell to the guest during check-out
- Evaluate arrival lists to welcome and greet guests
- Supervise any VIP guest arrival and departure
- Address to VIP or VVIP and answer their queries
- Acknowledge rapidly, well-organized, and efficiently to guest concerns helping them during the check-in procedure.
- Identify details regarding amenities and other pertinent information for arriving guests
- Make ready greeting or welcome folders with collateral
- Produce information regarding amenities, upgrade service, venues, and local area
- Anticipating the guest needs and demand, building good relationships with them
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Maintaining and documenting all the information in the logbook on a daily basis
- Shield compliance as per the health and quality standards
- Analogize and multitasking task in the busy period
- Should have detailed statistics of the hotel
- Should have a proper update about arrivals and requirement of rooms
- Need to have a proper update of daily occupancy report.
- Surveying customer feedback from hotel guestbook, online reviews and finding out ways to improve the overall ranking
- Suggesting guest local tourist spots, helping them with a good place to dine, sightseeing and shopping
- Maintaining good relationships with the hotel regular guest
**Contact:
9981689629
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91
9981689629
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