Guest Relationship Associate

5 months ago


Naya Raipur Raipur Chhattisgarh, India GREAT FIND RECRUITMENT (JOB CONSULTANCY) Full time

**POST : GUEST RELATIONSHIP ASSOCIATE**

**Qualification: Hospitality Industry**

Experience: 0-2 Year

Company : SEA WORLD & RESORTS

**Benefit: Company will provide you Accommodations**

**Role & Responsibilities**:

- Have to welcome the guests when arrives at hotel and need to give a memorable fond farewell to the guest during check-out
- Evaluate arrival lists to welcome and greet guests
- Supervise any VIP guest arrival and departure
- Address to VIP or VVIP and answer their queries
- Acknowledge rapidly, well-organized, and efficiently to guest concerns helping them during the check-in procedure.
- Identify details regarding amenities and other pertinent information for arriving guests
- Make ready greeting or welcome folders with collateral
- Produce information regarding amenities, upgrade service, venues, and local area
- Anticipating the guest needs and demand, building good relationships with them
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Maintaining and documenting all the information in the logbook on a daily basis
- Shield compliance as per the health and quality standards
- Analogize and multitasking task in the busy period
- Should have detailed statistics of the hotel
- Should have a proper update about arrivals and requirement of rooms
- Need to have a proper update of daily occupancy report.
- Surveying customer feedback from hotel guestbook, online reviews and finding out ways to improve the overall ranking
- Suggesting guest local tourist spots, helping them with a good place to dine, sightseeing and shopping
- Maintaining good relationships with the hotel regular guest

**Contact:
9981689629
**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91
9981689629



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