Customer Support Representative
4 days ago
At Arham Technologies Limited, we are seeking a highly customer-focused Customer Support Representative - Female to join our team.
Key Responsibilities:
- Handle inbound and outbound calls to deliver exceptional customer service.
- Identify customer needs, resolve issues, and provide solutions.
- Ensure timely escalation of customer cases to technicians.
- Follow company-provided customer service scripts for uniformity.
- Maintain good customer relations through effective communication.
- Record and analyze customer conversations to improve service quality.
Requirements:
- High School /Any Graduate/Post Graduated.
- Experience in customer service and call centers.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
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