Customer Service Representative
3 weeks ago
Job Summary:
At DGPRO TECHNOLOGY PVT LTD, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a smooth and pleasant experience for our customers.
Key Responsibilities:
- Front Desk Management: Greet and assist customers as they enter the shop, answer and direct phone calls promptly and professionally, and maintain the reception area in a clean and organized manner.
- Customer Service: Provide information on products, services, and promotions to customers, address customer inquiries, and resolve any issues or direct them to the appropriate person.
- Administrative Support: Schedule and confirm appointments for repairs or consultations, maintain and update customer records in the system, handle cash transactions, process payments, and issue receipts.
Requirements:
- Friendly and approachable demeanor
- Patient and calm under pressure
- Punctual and reliable
- Willingness to learn and adapt to new tasks
Benefits:
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- Employee discounts on products and services
- Supportive and collaborative work environment
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