Customer Service Representative
5 days ago
At Arham Technologies Limited, we're seeking a Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. Your primary goal will be to ensure customer satisfaction and exceed their expectations.
Key Responsibilities:
• Handle inbound and outbound calls from customers and clients.
• Identify customer needs, resolve issues, and provide solutions.
• Maintain good customer relationships and ensure uniformity in customer service.
• Analyze data and maintain records of conversations with customers.
• Execute office tasks, including data entry and document management.
Requirements:
• High school diploma or equivalent.
• Prior experience in customer service and call centers.
• Good knowledge of CRM practices and systems.
• Excellent communication and listening skills.
• Strong multitasking and time management skills.
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