Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
- Job Description: Customer Service Representative
About the Role:
We are seeking a skilled Customer Service Representative to join our team at DGPRO TECHNOLOGY PVT LTD. As a Customer Service Representative, you will be responsible for handling inbound and outbound calls to customers, providing product information, and maintaining a database of customer interactions.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Provide detailed information about products and services to customers.
- Maintain a database of customer interactions and sales activities.
- Follow up with customers to ensure satisfaction and address any queries or concerns.
Requirements:
- Proven experience in a customer service role.
- Excellent communication skills in Hindi and English.
- Basic knowledge of CRM software is a plus.
- Ability to work under pressure and meet targets.
- Strong organizational skills with attention to detail.
Additional Information:
- Preference will be given to candidates with a strong customer service background.
- Flexible working hours may be required to accommodate customer needs.
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