Customer Service Representative

3 weeks ago


Raipur, Chhattisgarh, India Arham Technologies Limited Full time

At Arham Technologies Limited, we are seeking a highly skilled Female Tele-Caller to join our team. As a Tele-Caller, you will be responsible for handling customer calls and providing top-notch support to ensure customer satisfaction. You will work in a fast-paced environment and be required to maintain accurate records of conversations with customers.

Key Responsibilities:

  • Answer inbound and outbound customer calls in a professional and courteous manner.
  • Identify customer needs, resolve issues, and provide solutions.
  • Ensure all service-related calls are attended to and cases are allocated to technicians.
  • Follow the customer service script provided by the company to maintain uniformity.
  • Maintain good customer relations and analyze data to improve service quality.
  • Explain our product range and answer customer queries in a clear and concise manner.
  • Perform data entry of sales and service transactions.

Requirements:

  • High School / Any Graduate / Post Graduate degree.
  • Prior experience in customer service and call centers.
  • Good knowledge of CRM practices and systems.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command over the English language.


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