Customer Service Team Lead

5 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time US$ 90,000 - US$ 1,20,000
Customer Service Team Lead

We are seeking an experienced Customer Service Team Lead to join our organization. As a key member of our customer-facing team, you will be responsible for leading and developing a high-performing team of customer service representatives.

Key Responsibilities:

  • Lead a team of customer service representatives to ensure exceptional customer satisfaction and loyalty.
  • Develop and implement strategies to improve customer service metrics such as first call resolution and net promoter score.
  • Collaborate with cross-functional teams to drive business growth and process improvements.
  • Mentor and coach team members to enhance their skills and career development.
  • Ensure compliance with company policies and procedures.

Requirements:

  • Minimum 10 years of experience in customer service, with at least 3 years of leadership experience.
  • Proven track record of improving customer service metrics and driving business growth.
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Experience working in a fast-paced, dynamic environment.
  • Bachelor's degree or equivalent experience.

Competency Model:

  • Dependability & Consistency: Ensure high service levels and availability to meet customer needs.
  • Customer-Centric Approach: Focus on customer satisfaction and actively seek ways to improve processes and service delivery.
  • Collaboration & Teamwork: Build strong partnerships across teams to achieve organizational goals.
  • Growth & Innovation: Demonstrate intellectual curiosity and champion continuous improvement initiatives.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to make a real difference in customers' lives.

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