Customer Service Team Lead

6 days ago

Bengaluru, Karnataka, India beBeeLeader Full time ₹ 12,00,000 - ₹ 17,50,000
Lead a Team to Success

We are seeking an experienced professional to lead a team of customer service associates and motivate them to achieve key performance indicators (KPIs). The role involves project execution, monitoring KPIs, and target compliance.

  • Led a team of 15-20 customer service associates and motivated them to achieve KPIs.
  • Responsible for project execution, monitoring KPIs, and target compliance.
  • Well-versed with G-suite, particularly Google Sheets and Google Slides.
  • Oversees effective resource allocation to meet productivity and quality metrics.
  • Documents issues as needed and ensures adherence to policy and procedures.
  • Manages process, resources, and system applications.
  • Fulfills standard practices and business procedures.
  • Performs ad hoc data analysis and participates on various process improvement initiatives.

The ideal candidate should have at least 3 years of supervisory experience, preferably in the customer service industry. Fluency in English is mandatory, along with excellent knowledge of G-suite. A graduate degree is preferred, with a minimum of 3 years of experience as a Team Leader.

This is a great opportunity to develop your leadership skills and contribute to the success of our organization. If you are a motivated and results-driven professional, we encourage you to apply for this exciting role.

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