Customer Service Team Lead
6 days ago
Position Title: Customer ServiceEducation: Graduate / Postgraduate Experience: 10 yearsLocation: Bengaluru Role DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work environment. Responsibilities Manage and lead a team of customer support representatives.Ensure that the team provides exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members.Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.Analyze customer feedback and identify areas for improvement in the customer support process.Identify opportunities to improve customer experience and work with the team to implement solutions.Motivate and encourage the team to achieve their targets and goals.Ensure that the team is up to date with the latest product and service information.Requirements:Minimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.Excellent communication skills, both written and verbal.Strong interpersonal skills.Strong problem-solving skills and ability to make decisions under pressure.Ability to work in a fast-paced environment and manage multiple tasks and priorities.Experience with customer support software and tools.Ability to analyze data and make data-driven decisions.
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Customer Service Team Lead
1 week ago
Bangalore, Karnataka, India IG Group Full timeJob Title Customer Service Team Lead So who are we Hello we re IG Group We are a publicly traded FTSE250 FinTech company who run mobile web and desktop platforms that help our clients trade stocks shares leveraged products Futures Options and Crypto We are ambitious Over 340 000 people already use our platforms We re global with offices in 18 countries and...
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Customer Support Team Lead
1 day ago
Bangalore, India Pine Labs Full timeJob Title: Customer Support Team Lead Location: Bangalore Department: Customer Experience / Support Reports To: Helpdesk Manager Employment Type: Full-Time Job Summary: We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The...
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Lead, Customer Service
1 week ago
bangalore, India Kyndryl Full timeWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs a...
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Customer Support Team Lead
3 days ago
bangalore, India Pine Labs Full timeJob Title: Customer Support Team LeadLocation: BangaloreDepartment: Customer Experience / SupportReports To: Helpdesk ManagerEmployment Type: Full-TimeJob Summary:We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
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Customer Service Representative Team Lead
1 week ago
Bangalore, India CONNECTING 2 WORK Full timeJob Description • Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction. • Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures...
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Bangalore, India CONNECTING 2 WORK Full timeJob Description • Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction. • Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures...
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Lead Client Relations Manager
3 days ago
bangalore, India beBee**lead** Full timeLead Client Relations ManagerWe are seeking a highly skilled and experienced Lead Client Relations Manager to join our team.Job Responsibilities:Talent Management: Manage talent inventory, lead department-level projects, and realize corporate goals and strategies.Client Services: Oversee daily operations of each client team to ensure client satisfaction...
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Lead, Customer Service
2 weeks ago
Bangalore, Karnataka, India Kyndryl Full timeWho We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role As a Team...
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Customer Support Team Lead
10 hours ago
bangalore, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors. Learn more: itilite.com...
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Sales and Customer Services Team Leader
5 days ago
Bangalore, India WaterScience Full timeRole: Customer Success & Demo Coordinator Location: Role Type: Full-time, 6 Days Onsite, Day Shift Experience: 1–2 years Founded in 2014, WaterScience is redefining non-drinking water filtration, serving 600,000+ homes and 2M+ users across India with sustainable shower and tap filters. We’re looking for a Customer Success & Demo Coordinator to support...
