Customer Service Team Lead

Job DescriptionPosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience: 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

We are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR,...

As a Team Lead - Operations you ll lead a team of 15-25 Credit Advisors focused on engaging with subscribed users identifying repayment opportunities and cross-selling tailored financial solutions Your team will drive the entire performance from converting leads tomaximizing repayments while ensuring a seamless user experience This role blends sales...

Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

Job Opportunity About the Role:Oversee and motivate a group of customer service representatives to achieve peak performance and meet key performance metrics (KPIs).Stay up-to-date with the latest contact center operations, processes, and best practices to provide coaching and guidance to team members.Conduct regular quality checks on calls to identify areas...

Job OpportunityWe are seeking an experienced professional to lead a team of customer service representatives and drive excellence in our operations.Main Responsibilities:Leverage strong leadership skills to motivate and direct a team of customer service professionalsMonitor key performance indicators and implement strategies to achieve optimal resultsConduct...

Job OverviewWe are seeking a seasoned leader to oversee our customer support team. The ideal candidate will possess a strong background in customer service and leadership, with a minimum of 8-10 years of experience in a similar role.Key ResponsibilitiesManage and lead a team of customer support representatives.Develop and implement processes to enhance the...

We're Hiring: Team Leader / Customer Service (Marken Process)Location:  BangaloreStart Date:  ImmediateCompany:   Eservecloud  (Supporting Marken – A UPS Company)About the RoleEservecloud is excited to offer a challenging and rewarding opportunity to lead a 7-member Customer Support team for Marken, a UPS company. We are looking for a dynamic  Team...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs a...

Job DescriptionWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The...