Customer Support Team Lead
15 hours ago
Job Title: Customer Support Team LeadLocation: BangaloreDepartment: Customer Experience / SupportReports To: Helpdesk ManagerEmployment Type: Full-TimeJob Summary:We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal candidate will have strong leadership skills, a customer-first mindset, and the ability to drive performance and continuous improvement.Key Responsibilities:Lead and mentor a team of customer support agents handling queries related to digital payments, financial products, and account services.Monitor daily operations, including ticket queues, response times, and resolution quality.Handle escalations involving sensitive financial issues with discretion and professionalism.Conduct regular team meetings, performance reviews, and training sessions.Analyze support metrics and generate reports to identify trends and areas for improvement.Collaborate with cross-functional teams (Program Managers, Sales, Engineering) to resolve customer pain points and improve processes.Maintain and update knowledge base and support documentation.Ensure compliance with company policies, procedures, and service standards.Qualifications:Bachelor’s degree or equivalent experience.3+ years of experience in customer support, with at least 1 year in a leadership role.Strong communication, interpersonal, and conflict-resolution skills.Experience with CRM and support tools (e.g., Service Desk, Jira, Servicenow, Salesforce).Ability to analyze data and make informed decisions.Empathy, patience, and a passion for customer satisfaction.Preferred Skills:Experience in a fast-paced, tech-driven environment.Familiarity with support across multiple channels (email, chat, phone).Knowledge of customer experience best practices and KPIs.Proficient in MS Office
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Customer Support Team Lead
1 day ago
bangalore, India Pine Labs Full timeJob Title: Customer Support Team Lead Location: Bangalore Department: Customer Experience / Support Reports To: Helpdesk Manager Employment Type: Full-Time Job Summary: We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The...
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Customer Support Team Lead
2 weeks ago
Bangalore, India Pine Labs Full timeJob Title: Customer Support Team Lead Location: Bangalore Department: Customer Experience / Support Reports To: Helpdesk Manager Employment Type: Full-Time Job Summary: We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The...
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Customer Support Team Lead
2 weeks ago
bangalore, India Pine Labs Full timeJob Title: Customer Support Team LeadLocation: BangaloreDepartment: Customer Experience / SupportReports To: Helpdesk ManagerEmployment Type: Full-TimeJob Summary:We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
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Customer Support Team Lead
4 days ago
bangalore, India Zyla Health Full timeAbout Zyla ( Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM,...
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Customer Support Team Lead
6 days ago
bangalore, India Everstylish Full timeAbout Everstylish Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices. Everstylish aims to bring a smile to customers' faces with every package. The company believes that fashion is a way to make individuals feel beautiful and confident and strives to spread happiness every day....
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Customer Support Team Lead
6 days ago
bangalore, India RTLS Alliance Full timeWhy Join RTLS Alliance? RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it. As an early team member, you’ll be joining at a pivotal moment: Help define the service experience from the ground up Become part of the founding operations team Build relationships with leaders...
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Customer Support Team Lead
5 days ago
bangalore, India RTLS Alliance Full timeWhy Join RTLS Alliance? RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it. As an early team member, you’ll be joining at a pivotal moment: Help define the service experience from the ground up Become part of the founding operations team Build relationships with leaders...
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Customer Support Team Lead
2 weeks ago
bangalore district, India Pine Labs Full timeJob Title: Customer Support Team Lead Location: Bangalore Department: Customer Experience / Support Reports To: Helpdesk Manager Employment Type: Full-Time Job Summary: We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The...
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Customer Support Team Lead
2 weeks ago
bangalore, India RTLS Alliance Full timeWhy Join RTLS Alliance?RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it.As an early team member, you’ll be joining at a pivotal moment:Help define the service experience from the ground upBecome part of the founding operations teamBuild relationships with leaders across...
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Customer Support Team Lead
1 day ago
bangalore, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors. Learn more: itilite.com...
