Customer Support Team Lead
1 day ago
About ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors. Learn more: itilite.com Role Overview We are looking for a dynamic, data-driven leader to head our US-based Support & Resolution Centre (SRC). You willll lead a team of 10–20+ specialists, manage escalations, and drive quality to deliver world- class customer support. The ideal candidate moves fast, thinks sharp, and has a proven track record of building high-performing teams and streamlining processes. Working Model: Work from Office Schedule: US Shift Timings Key Responsibilities: Team Leadership & People Management • Lead and mentor a 10–20+ member US-based support team, fostering high performance. • Manage full-cycle hiring with HR, from sourcing to onboarding. • Conduct monthly 1:1s to review performance, recognize strengths, and set development plans. • Serve as primary contact for grievances, ensuring fair and timely resolution. Operations & Escalation Handling • Oversee the resolution of complex customer issues by managing all escalated cases. • Lead daily team briefings to address performance gaps and share critical updates. • Ensure business continuity by providing operational support during weekends when required. • Strategically manage workforce scheduling, approving leave and time-off requests to maintain optimal coverage. Quality, Process, & Performance Improvement • Lead daily quality audits of calls and chats to assess performance and uphold exceptional service standards. • Champion operational excellence by identifying process, training, and product improvements, and leading strategic change execution. • Leverage data insights on productivity and behavior to drive personalized coaching and professional development. • Ensure fair and accurate incentive payouts through meticulous oversight of calculations and timelines. • Own and maintain the Freshdesk knowledge base, curating and updating critical SOPs. Reporting & Cross-Functional Collaboration • Deliver strategic insights through weekly ARC Sales Report analysis and distribution. • Align cross-functional teams on performance goals for cohesive execution. • Serve as primary contact for technical and product inquiries, ensuring swift resolution. • Optimize Freshdesk configurations and
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Customer Support Team Lead
3 days ago
Bangalore, India Pine Labs Full timeJob Title: Customer Support Team Lead Location: Bangalore Department: Customer Experience / Support Reports To: Helpdesk Manager Employment Type: Full-Time Job Summary: We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The...
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Customer Support Team Lead
4 days ago
bangalore, India Pine Labs Full timeJob Title: Customer Support Team LeadLocation: BangaloreDepartment: Customer Experience / SupportReports To: Helpdesk ManagerEmployment Type: Full-TimeJob Summary:We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
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Customer Support Team Lead
2 days ago
bangalore, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors. Learn more: itilite.com...
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Customer Support Team Lead
2 days ago
bangalore, India ITILITE Full timeAbout ITILITEITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expensemanagement, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors.Learn more:...
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Customer Support Team Lead
20 hours ago
Bangalore Division, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors. Learn more: itilite.com...
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Customer Support Team Lead
23 hours ago
bangalore district, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors. Learn more: itilite.com...
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Team Lead
2 days ago
bangalore, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Customer Service Team Lead
1 week ago
bangalore, India Westbury Kommerce Full timePosition Title: Customer ServiceEducation: Graduate / Postgraduate Experience: 10 yearsLocation: Bengaluru Role DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...
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Lead Customer Support
1 week ago
bangalore, India Johnson Controls Full timeBuild your best future with the Johnson Controls teamAs a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across...
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Customer Support Lead
2 days ago
bangalore, India GRIPIT Full timeAbout Us At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers. With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and...
