Customer Service Team Lead

Job DescriptionPosition Title: Customer ServiceEducation: Graduate / PostgraduateExperience: 10 yearsLocation: BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

Team Lead Role Summary:We are seeking a seasoned Team Lead to oversee a high-performing team of customer service agents. As a Team Lead, you will be responsible for guiding and developing your team members to deliver exceptional customer experiences.About the Role:In this challenging and rewarding role, you will direct a team of 10 or more agents, providing...

We are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR,...

Job Title: Experienced Customer Service Team LeadAbout the RoleWe are seeking an experienced customer service team lead to join our team. As a key member of our customer service department, you will be responsible for providing leadership and guidance to our customer service representatives.Key ResponsibilitiesLead a team of customer service representatives...

Job TitleA motivated and experienced leader is required to manage a team of customer service representatives. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our clients.Key ResponsibilitiesDirectly manage a team of 10 or more agents, including hiring, discipline, discharge, and payroll documentation.Identify...

As a Team Lead - Operations you ll lead a team of 15-25 Credit Advisors focused on engaging with subscribed users identifying repayment opportunities and cross-selling tailored financial solutions Your team will drive the entire performance from converting leads tomaximizing repayments while ensuring a seamless user experience This role blends sales...

Job OpportunityAs a team leader in customer service, you will play a pivotal role in delivering exceptional customer experiences. Our customer support teams are instrumental in driving business success and their alignment across geographies is vital to our achievements.About the PositionThis is a leadership role that requires a strong track record of leading...

Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

Job Opportunity About the Role:Oversee and motivate a group of customer service representatives to achieve peak performance and meet key performance metrics (KPIs).Stay up-to-date with the latest contact center operations, processes, and best practices to provide coaching and guidance to team members.Conduct regular quality checks on calls to identify areas...

Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...